MEDICAL RECEPTIONIST in Bradford

We need a reliable, motivated, hard working and flexible individual to join our friendly busy team. Must have SystmOne experience with good computer and communication skills. To work 20 hours per week. To commence as soon as possible. FLEXIBILITY IS ESSENTIAL TO THIS ROLE.

Main duties of the job:

• Greeting and directing patients and visitors on arrival.
• Signposting patients to the most appropriate healthcare professional.
• Registering new patients.
• Booking appointments.
• Using photocopier, telephone, email and clinical system.
• Respond to the needs of clinicians during surgery.
• Respond to requests from Management.
• Preparing consultation rooms, prior to and after surgery.
• General housekeeping (e.g. keeping waiting and office areas clean and tidy).
• Action tasks on SystmOne.
• Provide clerical assistance to support the delivery of patient services, e.g. post, data input and scanning.

About us:

We are a kind hearted team that care. Providing an excellent quality of service to patients and care providers. We work well together in a friendly, happy environment. Offering advancement and training where required. Candidates will work comfortably under pressure while multi-tasking in a fast-paced environment.

Job responsibilities include but are not limited to:

• Answering all incoming calls in a professional courteous manner.
• Providing an effective, polite and efficient point of contact to all patients and visitors to the Practice.
• Creating and instilling an atmosphere of calm, pleasant and peaceful surrounds.
• Maintaining a positive attitude at all times.
• Smiling when answering the phone.
• Acknowledging and welcoming the arrival of patients with a booked appointment at the front desk.
• Making future appointments and allocating appropriate same day appointments.
• Liaising with duty doctor via SystmOne regarding the processing of lists that are undertaken in line with the agreed procedure.
• Answering the telephone within 4 rings and ensuring all messages are recorded in SystmOne and dealt with or passed to the appropriate person for action.
• Dealing with actions arising from the post when dealt with by the duty doctor.
• Dealing with prescription requests and home visit requests as they come in, on the telephone and face to face.
• Making up a visit list each day and printing out a patient summary relating to each person being visited.
• Exhibiting willingness to train on new technology and updated systems, as required.
• Ensuring all aspects of Health and safety are adhered to and breaches reported to Management.
• Flexibility when asked to cover shifts for holidays, sickness, absences.
• Generally keeping the reception area, in fact all areas clean and tidy.
• Scanning all post into SystmOne record as agreed.
• Ensuring accurate data entry onto SystmOne according to protocols.
• Liaising with other Health Care professionals, as and when necessary to ensure relevant people are advised of developments affecting patients under their care.
• Working in a manner that ensures the smooth running of the Practice.
• Receiving and receipting monies.
• Using email facilities as an internal communication tool.
• At the end of the day ensuring all areas of reception are tidy for easy accessibility for the cleaners.
• Ensuring all areas are secure at night, all electrical equipment is switched off and that the building is secure when last to leave.
• Ensuring phone lines are switched over to the preferred out of hours provider.
• Completing all tasks relevant to position.
• Completing and maintaining targets as set out and agreed by the Practice Manager in annual appraisal.
• Reading and adhering to all protocols.
• Working as a team.
• Filing with accuracy.
• Pulling out non-collected prescriptions after 3 months.
• Changing patient names and addresses.
• Stocking up clinical rooms.
• Maintaining security of the premises.

This job description is not exhaustive and therefore other duties may be asked of you by the clinic/management team if within your physical and educational capabilities.

Person Specification:

• Qualifications: English and maths to GCSE standard.
• SystmOne Experience.
• Use of Microsoft Office/Word.
• Use of Outlook.
• Experience working as a team player.
• Ability to provide good customer service.
• Previous experience of working at a GP Practice.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.