Assistant Manager - The Boxford

Company Description

Location: The Boxford

Salary: between 34k to 36k

Benefits:

• 28 Days holiday to increase to 32 after 5 years service
• Plus your birthday off as a paid day
• 3 volunteering days
• 3 days grandparent leave
• 26 weeks enhanced maternity leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Life insurance
• Discounts available on our internal app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At The Boxford, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Manager who motivates their team to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an Assistant Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description:

• Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location.
• Assessing employee performance, recognising potential, and meeting their training needs as appropriate.
• Holding regular team meetings to communicate targets, required standards, company, and guest feedback.
• Collaborating and supporting with the Restaurant Manager to prepare budgets, maintain food costs, and maximise commercial opportunities.
• Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed.
• Providing prompt and efficient customer service while consistently exceeding expectations.
• Monitoring customer feedback and producing an action plan based on the results.
• Ensuring all food is presented and served in line within our standards, using innovation in the method and style of presentation and food service.
• Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance.
• Supporting the General Manager in daily/weekly financial bookwork.
• Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.
• To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
• Maintain and help deliver budgetary records and ensure that all budgets are adhered to.
• Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results.
• Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual.
• Liaise and support with your team members and ensure best practices are adhered to.

Qualifications:

• Have experience in as a supervisor or assistant manager within a hospitality environment, ideally retail.
• Experience in creating a thriving and successful working environment.
• Possess excellent supervisory and communication skills.
• Good delegation and influencing skills.
• Able to demonstrate team development skills.
• Have the ability to display a real passion for food and customer service.

Additional Information:

Since the opening at The Boxford we have created beautiful experiences, exciting menus and friendly teams, so that each and every customer can have the hospitality quality they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!

WSH Group Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. WSH group is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.