At a Glance
- Tasks: Lead digital marketing, CRM, and membership strategy to drive growth and retention.
- Company: Dynamic company with a focus on innovation and community building.
- Benefits: Competitive salary, hybrid working, and access to exclusive events.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Own your role and make a real impact in shaping our marketing function.
- Qualifications: 3-5 years of marketing management experience and strong analytical skills.
The predicted salary is between 40500 - 49500 £ per year.
Reporting to Director of Operations & Company Director/Founder.
The role
We’re looking for a commercially minded, hands-on Marketing Manager to own our digital marketing, CRM, and membership strategy. This is a newly created position and a genuine opportunity to build something - you’ll have real ownership and direct impact on revenue.
You’ll act as the internal conductor for all marketing activity: managing our Agency partner, briefing our content team, and driving the membership funnel from awareness through to retention. You won’t be executing in a vacuum - you’ll be setting the strategy and holding the wider team to account.
You’ll have the opportunity to pitch exciting partnership opportunities and develop new ways for us to grow our community, from London to the rest of the UK.
What you’ll do
- Manage the CRM alongside Agency partner: segmentation, automated flows, list hygiene, and performance reporting.
- Lead all email marketing: campaign planning, copywriting briefs, A/B testing, and deliverability management.
- Drive membership growth and retention - owning the acquisition funnel from first touch through to renewal.
- Manage our Agency partner, briefing campaigns, reviewing performance, and optimising spend efficiency across a monthly budget.
- Coordinate our content team with clear briefs, a shared calendar, and consistent brand output.
- Build and maintain the digital marketing calendar across email, paid social, organic, and event-based activity.
- Report weekly on core KPIs: member acquisition cost, LTV, email engagement, and paid ROAS.
- Identify opportunities to bring more capability in-house and reduce external dependency over time.
What we’re looking for
Essential:
- 3-5 years of marketing management experience, with demonstrable ownership of CRM and email programmes.
- Hands-on experience with a major CRM/ESP platform (Klaviyo, HubSpot, Dotdigital or similar).
- Experience working closely with agencies and partnerships.
- Strong analytical capability - comfortable with attribution modelling and building your own reports.
- Excellent written communication skills - able to brief, edit, and where needed, write.
- A track record of managing budgets and being accountable for commercial outcomes.
- Highly organised, self-directed, and comfortable in a fast-moving SME environment.
Desirable:
- Background in retail, fashion, luxury, or events-led brands.
- Experience working with loyalty, tiered membership, or subscription programmes (but not essential).
- Knowledge of SEO and organic content strategy.
- Experience reducing external agency dependency by building in-house capability.
What we offer
- A senior, autonomous role with real ownership from day one.
- Direct access to leadership and a short decision-making chain.
- The opportunity to build and shape a marketing function, not just maintain it.
- Competitive salary.
- Hybrid working - London-based with flexibility.
- Staff access to exclusive sample sale events.
Marketing Manager - Digital, CRM & Membership employer: The Box
The Box in Greater London is an exceptional employer that fosters a vibrant and innovative work culture, perfect for creative minds passionate about fashion and social media. With a focus on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with industry leaders, all while working in a dynamic environment that values your contributions and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Manager - Digital, CRM & Membership
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for The Box and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like The Box are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with The Box on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at The Box. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Marketing Manager - Digital, CRM & Membership
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit The Box. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of The Box:Show us that you’ve done your homework! In your application, briefly mention what you admire about The Box’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at The Box
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at The Box will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At The Box, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
