The Box London Customer Care Advisor
Temporary (4 weeks, with possible extension)
Hybrid: Hackney store / remote
Pay scale: £15.00 per hour
Full-time: Mon-Fri
Start: w/c 16th November 2026, or as soon as possible
About us
The Box London runs luxury sample sales in-store and online with some of the best-known names in fashion. We’re looking for confident, hands-on Customer Care Advisors to support our customers through our busy peak trading period.
Please read before applying
To be considered, you must have:
- Previous customer service experience
- Availability for 40 hours per week: 5 Monday to Friday, 9am–6pm
- Availability for an initial 4-week contract, with the possibility to extend
- Ability to work on a hybrid basis between our Hackney store and home
- Availability to start within November 2026
The role
You will:
- Handle customer queries across phone, email and live chat with timely, empathetic and professional responses
- Track orders and shipments to keep deliveries running smoothly
- Process returns and refunds
- Resolve queries within agreed SLAs and work towards customer service targets
- Work with brands to resolve queries that involve them, applying professional behaviour at all times
- Handle complaints and difficult conversations with good judgement
- Keep accurate case notes and records of customer interactions
- Spot recurring issues and feed them back to the relevant teams
- Work with colleagues across the business to resolve issues and improve the customer experience
What we’re looking for
Essential
- Strong written and verbal communication skills
- Confidence handling complaints and challenging conversations
- Good problem-solving skills and the initiative to use them
- Excellent organisation, attention to detail and record-keeping
- Ability to juggle multiple queries in a fast-paced environment
- A reliable, target-driven, positive team player
- A quiet, reliable home working setup with a stable internet connection
Desirable
- Experience with Shopify
- Experience with customer service platforms such as Gorgias or Zendesk
- Experience in e-commerce, fashion or retail
Interview process
Video interviews will be held
#J-18808-Ljbffr
Customer Care Advisor in City of London employer: The Box
The Box is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in digital growth. With a focus on employee development and collaboration, you will have the opportunity to lead transformative projects while enjoying the flexibility of hybrid working in vibrant London. Join us to be part of a forward-thinking team that values creativity and community engagement.
