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- Tasks: Welcome customers, advise on services, and keep them updated on vehicle progress.
- Company: Join Bowker Motor Group at their vibrant BMW/MINI Centre.
- Benefits: Competitive salary, 25 days holiday, birthday off, and exclusive discounts.
- Why this job: Be the face of customer service in a dynamic automotive environment.
- Qualifications: Passion for customer service and excellent communication skills.
- Other info: Enjoy training opportunities and incentives while working in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Bowker Motor Group are recruiting a Service Advisor to join the Team at their BMW/MINI Centre on Preston Docklands.
Responsibilities
- Welcome all customers at Service Reception in a warm and professional manner
- Advise customers of any additional work required
- Book vehicles into the department for work to be carried out
- Keep customers updated on the progress of their vehicle
Hours
Hours of work are Monday to Friday 8:00am – 5:30pm, alongside Saturday mornings 08:30am – 12:30pm on a three weekly rota basis.
Skills & Experience
- A passion for delivering the highest level of customer service
- Self-motivated
- Excellent interpersonal and organisational skills
- An effective communicator
- Well-presented and personable
- Previous experience in a Service Advisor role is not essential
Benefits
- Competitive salary
- 25 days holiday (plus bank holidays) in a complete holiday year (January to December)
- An additional day’s holiday in recognition of your birthday
- Bowker Benefits Discount retail shopping platform
- Preferential family rates at BMW and MINI, through the group staff scheme
- Company pension scheme
- Death in Service policy at 1x basic salary
- Work wear supplied
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
How to apply
If you share our passion for delivering outstanding customer service and can demonstrate the required skills, experience and enthusiasm, please apply today with your current CV and a covering letter.
By applying for any of our vacancies, you are agreeing to our Privacy Notice, a copy of which can be found on our website (see footer section). We welcome all applications; however, only those selected for an interview will be contacted.
Service Advisor (Bowker Preston) employer: The Bowker Motor Group
Contact Detail:
The Bowker Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Bowker Preston)
✨Tip Number 1
First things first, make sure you know the company inside out. Research Bowker Motor Group and their values, especially around customer service. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
When you get to the interview, don’t just sit back and wait for questions. Be proactive! Prepare some thoughtful questions about the role and the team. This shows you’re engaged and ready to jump in.
✨Tip Number 3
Dress to impress! As a Service Advisor, you'll be the face of the company, so make sure you look professional and approachable. A good first impression can go a long way.
✨Tip Number 4
Finally, follow up after your interview with a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Advisor (Bowker Preston)
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for delivering top-notch customer service in your CV and cover letter. We love seeing candidates who genuinely care about making customers happy!
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the Service Advisor role. We want to see how you fit into our team at Bowker Preston.
Be Professional Yet Personable: Remember, we’re looking for someone who’s well-presented and personable. Use a friendly tone in your cover letter while maintaining professionalism – it’s all about striking the right balance!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at The Bowker Motor Group
✨Know Your Customer Service Basics
As a Service Advisor, you'll be the face of the company. Brush up on your customer service skills and think about how you can create a welcoming atmosphere. Prepare examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with BMW/MINI
Do some research on Bowker Motor Group and their BMW/MINI offerings. Knowing the products and services will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice explaining complex ideas simply and clearly. You might even want to role-play common scenarios with a friend to get comfortable with the types of conversations you’ll have.
✨Dress to Impress
First impressions matter! Make sure you present yourself well. Dress smartly and professionally to reflect the high standards of customer service that Bowker Motor Group values.
