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- Tasks: Engage customers and maximise aftersales revenue while ensuring an exceptional service experience.
- Company: Join Porsche Bolton, a state-of-the-art centre for one of the world's most iconic brands.
- Benefits: Enjoy competitive salary, 25 days holiday, discounts, and funded training opportunities.
- Why this job: Be part of a passionate team delivering outstanding customer service in a dynamic environment.
- Qualifications: Sales experience in the automotive sector is a plus; strong communication skills are essential.
- Other info: Exciting career growth with incentives, social events, and free parking.
The predicted salary is between 30000 - 42000 £ per year.
Porsche Centre Bolton has an exciting opportunity for an Aftersales Sales Specialist to work for one of the world’s most iconic brands, based at their site in Bolton. The state of the art Centre features a 35 car Showroom, 12 Bay Workshop, customer handover bay, two direct dialogue bays and electric vehicle (EV) charging points. You’ll be working in a state-of-the-art Centre earning a competitive salary with generous benefits and with funded training/development.
The Role: Includes but is not limited to:
- Maximising aftersales revenue through proactive customer engagement and ensuring an exceptional customer experience during the service process.
- Act as the primary liaison between customers and technicians.
- Championing the Vehicle Health Check Process to ensure customers receive a clear and concise report on their vehicle which is both professional and timely.
- Working closely with the Service Advisors and Workshop Controllers to ensure that customers are kept informed and work is completed in the time scales agreed.
- Working with the Service Management to improve process and the quality of customer communication both on the day of the vehicle visit and the follow up of diarized work.
- Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories, and aftermarket products.
- Promote additional services or upgrades while respecting customer preferences.
- Ensure parts availability and technician scheduling for efficient workflow.
- Provide accurate cost estimates clearly to customers.
- Drive the sales of aftermarket products, accessories, and parts, meeting or exceeding departmental sales targets.
Skills & Experience:
- A passion for delivering the highest level of customer service.
- Self-motivated.
- Excellent interpersonal and organisational skills.
- Previous experience in Sales within the automotive sector is an advantage.
- Strong communication and interpersonal skills; ability to explain technical details simply.
- Sales-oriented mindset with skill in consulting and upselling without being pushy.
- Understanding of warranty processes, dealer management systems (DMS), and basic automotive technical knowledge.
- Proficiency with CRM, Microsoft Office, and DMS software.
- Full UK driving licence.
The Benefits:
- Competitive salary (depending on experience) + Bonus.
- 25 days holiday (plus bank holidays).
- Additional day’s holiday on your birthday.
- Discount retail shopping platform.
- Preferential family rates.
- Company pension scheme.
- Death in Service policy.
- Work wear supplied.
- Cycle to work scheme.
- Training, coaching and development funded.
- Incentives and rewards.
- Free tickets to local and national events.
- Staff social events.
- On site car parking.
If you share our passion for delivering outstanding customer service and can demonstrate the required skills, experience and enthusiasm, please apply today with your current CV and a covering letter.
Aftersales Sales Specialist (Porsche Bolton) employer: The Bowker Motor Group
Contact Detail:
The Bowker Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Sales Specialist (Porsche Bolton)
✨Tip Number 1
Get to know the company inside out! Research Porsche Bolton, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Aftersales Sales Specialist. Think about examples from your past experiences that highlight your customer service and sales abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Aftersales Sales Specialist (Porsche Bolton)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and the brand. Share any relevant experiences that highlight your passion for delivering top-notch service!
Tailor Your CV: Make sure your CV is tailored to the Aftersales Sales Specialist role. Highlight your sales experience, especially in the automotive sector, and any skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be specific about your skills and experiences that relate to the position. We appreciate a personal touch, so don’t hesitate to share your story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at The Bowker Motor Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around aftersales processes and vehicle maintenance. Being able to explain technical details simply will show that you can communicate effectively with customers and technicians alike.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to ensure a great experience, as this role is all about maximising aftersales revenue through proactive customer engagement.
✨Practice Your Sales Techniques
Since this position involves upselling and promoting additional services, practice how you would approach these conversations. Be ready to discuss how you can recommend products without being pushy, and think of ways to highlight the benefits to the customer.
✨Be Ready to Discuss Process Improvements
The role requires working closely with Service Management to improve processes. Come prepared with ideas on how to enhance customer communication and workflow efficiency. This shows initiative and a commitment to continuous improvement, which is key in a state-of-the-art centre like Porsche Bolton.
