At a Glance
- Tasks: Welcome customers, advise on services, and keep them updated on vehicle progress.
- Company: Join Bowker Motor Group at their vibrant BMW/MINI Centre.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive discounts.
- Other info: Great training opportunities and a fun team environment await you!
- Why this job: Be the face of customer service and make a difference in people's experiences.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Bowker Motor Group are recruiting a Service Advisor to join the Team at their BMW/MINI Centre on Preston Docklands.
The Role
Includes but is not limited to
- Welcome all customers at Service Reception in a warm and professional manner
- Advise customers of any additional work required
- Book vehicles into the department for work to be carried out
- Keep customers updated on the progress of their vehicle
Hours of work are Monday to Friday 8:00 am – 5:30pm, alongside Saturday mornings 08:30am – 12:30pm on a three weekly rota basis.
Skills & Experience
- A passion for delivering the highest level of customer service
- Self-motivated
- Excellent interpersonal and organisational skills
- An effective communicator
- Well-presented and personable
- Previous experience is a Service Advisor role is not essential
The Benefits
- Competitive salary
- 25 days holiday (plus bank holidays) in a complete holiday year (January to December)
- An additional day’s holiday in recognition of your birthday
- Bowker Benefits Discount retail shopping platform
- Preferential family rates at BMW and MINI, through the group staff scheme
- Company pension scheme
- Death in Service policy at 1x basic salary
- Work wear supplied
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
- #J-18808-Ljbffr
Service Advisor (Bowker Preston) employer: The Bowker Motor Group
Bowker Motor Group is an exceptional employer, offering a vibrant work culture at their BMW/MINI Centre on Preston Docklands. With a strong focus on employee growth through funded training and development, competitive salaries, and generous holiday allowances, they ensure that every team member feels valued and supported. The unique benefits, including preferential family rates and a discount retail shopping platform, make Bowker an attractive choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Bowker Preston)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Bowker Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Bowker Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor (Bowker Preston)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Bowker Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at The Bowker Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Bowker Motor Group!
How to prepare for a job interview at The Bowker Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
