At a Glance
- Tasks: Coordinate travel trade operations and deliver exceptional experiences for group visitors and event clients.
- Company: Join a vibrant museum team dedicated to creating memorable visitor experiences.
- Benefits: Gain valuable experience, develop your skills, and enjoy a dynamic work environment.
- Other info: Flexible hours with opportunities for weekend and evening events.
- Why this job: Be the face of the museum, sharing stories and making every visit unforgettable.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Travel Trade and Events Coordinator plays a key role within the museum's Events Team, helping to deliver an exceptional customer journey for group visitors, event clients and travel trade partners. The post holder will lead on the travel trade operation promoting, driving and developing group visits to the museum while also supporting the planning, administration and delivery of the wider events programme across the museum.
You will be responsible for managing group visit enquiries, processing bookings across multiple channels, and supporting events from planning through to delivery. This includes developing strong relationships with travel trade operators and partners. It is a highly visible, visitor‑facing role requiring regular engagement with group visitors in the museum, sharing knowledge and stories that help bring The Bowes Museum to life. The role will also help manage wider visitor and client enquiries pertaining to events as required.
Working collaboratively with teams across the museum, you will help put the visitor at the heart of everything we do, while contributing to the achievement of key performance and income targets. The role includes some weekend, Bank Holiday and occasional evening work for events and exhibition previews.
The Person
We are seeking an enthusiastic self‑motivated person who is passionate about driving business and creating great experiences for our visitors, whilst displaying assured confidence when discussing, promoting and selling our offer and products. You will be a visible advocate for the museum, proactively meeting, greeting and confidently sharing our stories with visitors and interested parties—a champion of great customer service. You will help ensure the museum maintains an exceptional reputation with partners and customers for friendly and efficient customer services. We strive to ensure every visitor leaves the museum having had an amazing day out.
As a member of one of the core visitor‑facing teams, you will be noticeably demonstrating the museum's values and behaviours in your daily work. Duties will be split between the events office, museum event spaces, galleries and grounds. Attendance at external travel trade meetings and shows will be required on occasion.
Travel Trade and Events Coordinator in Eggleston employer: The Bowes Museum
The Bowes Museum is an exceptional employer that prioritises a vibrant work culture and the professional growth of its employees. As a Travel Trade and Events Coordinator, you will be part of a dynamic team dedicated to delivering memorable experiences for visitors, with opportunities to engage directly with the public and develop valuable relationships within the travel trade sector. Located in a stunning setting, the museum offers a unique environment where creativity and collaboration thrive, ensuring that every day at work is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Trade and Events Coordinator in Eggleston
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Bowes Museum who are looking for fresh talent for roles like Travel Trade and Events Coordinator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Bowes Museum and give you a leg up for your Travel Trade and Events Coordinator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Trade and Events Coordinator openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Trade and Events Coordinator in Eggleston
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Trade and Events Coordinator role at The Bowes Museum.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Trade and Events Coordinator position at The Bowes Museum.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Bowes Museum.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Bowes Museum's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Trade and Events Coordinator.
How to prepare for a job interview at The Bowes Museum
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Bowes Museum.
