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- Tasks: Deliver exceptional customer care and engage visitors for an unforgettable museum experience.
- Company: Join a vibrant museum team dedicated to enhancing visitor experiences.
- Benefits: Flexible hours, professional development, and a chance to work in a creative environment.
- Other info: Opportunity for personal growth and to contribute to a positive workplace culture.
- Why this job: Be part of a team that makes history come alive for visitors every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
We are seeking to recruit two Welcome Team Assistants to join our team. You will become a valued member of our team as we continue to develop our visitor experience and wider museum offer.
Responsibilities
- To deliver the highest standards of customer care, working within a team that ensures personal visitor interaction is at the core of what they do.
- To welcome all visitors to the museum and actively engage with our visitors throughout their time with us, providing an enjoyable experience with information on the collection, exhibitions and the wider museum as a whole.
- To lead tours and events, as developed and requested.
- To handle the sale of museum admission tickets, upselling Memberships, Gift Aid, and merchandise via the Spektrix ticketing system.
- To deliver income targets, both as a team and individually, in particular on membership sales, Gift Aid on Admission and guidebooks sales, and retail and commercial activities.
- To be responsible for the receipt of admission payments via credit/debit card/cash, either face-to-face or over the telephone, with accurate daily reconciliation ensuring CRM, financial and GDPR compliance at all times.
- Help manage a safe exit from the building for visitors and staff as part of our fire and security management plans, and help manage any such incident as requested.
- To provide general reception duties, including handling visitor enquiries and managing complaints.
- To be able to record information accurately, specifically in relation to visitor numbers and transactions.
- To be proficient in the use of all Microsoft packages, including Outlook, Word and Excel.
- To actively work in ways that support the museum’s environmental and sustainability policies.
- Help ensure the site is fit and safe for opening each day through the undertaking and recording of daily checks – having an eye for detail, maintaining the highest standards of presentation both indoors and outdoors across the site.
- Porterage – the erection, dismantling and moving of equipment, deliveries and stores as required, and helping in the movement of objects under the guidance of museum staff or line management.
- To assist in the setting up and dismantling of events and room bookings.
- To undertake basic upkeep tasks in the grounds as necessary.
- Specialist cleaning of exhibits under the direction of museum staff or line management.
- To carry out some basic maintenance if requested, e.g. the replacement of light bulbs.
- To assist in administering security arrangements as requested throughout the museum and the grounds by patrolling and monitoring the visitors, ensuring that everything is in order and reporting any security concerns regarding signs of damage or suspicious behaviour.
- Be a key holder as requested, being responsible for opening and closing, utilising a good working knowledge of the security systems and emergency procedures to secure the building.
- To carry out locking and unlocking procedures and have a good working knowledge of the security system and emergency procedures.
- Supervision of contractors and visitors in non-public areas.
- To uphold Health and Safety regulations in the workplace.
- To undergo any training required to carry out any of the roles described in this job description competently and safely.
- To demonstrate and advocate the museum’s values and behaviours in all we do.
- To take ownership of your own professional and personal development, working with your line manager to identify and address gaps in skills and competencies.
- To support the Facilities and Collections Teams in the completion of suitable tasks if requested, e.g. preventative conservation checks or cleaning support as requested.
- Due to the rural location of the museum, it is important that employees are able to travel independently to work in order to fulfil contractual obligations.
- To proactively foster a positive, flexible and inclusive environment for existing and future staff and volunteers.
- To carry out other related tasks commensurate with the position as requested by line management.
Welcome Team Assistant x 2 (34 hours and 22 hours) in Barnard Castle employer: The Bowes Museum
Contact Detail:
The Bowes Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Team Assistant x 2 (34 hours and 22 hours) in Barnard Castle
✨Tip Number 1
Get to know the museum! Before your interview, spend some time exploring the museum's website and social media. This will help you understand their values and visitor experience goals, making it easier for you to connect during your chat.
✨Tip Number 2
Practice your customer care skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories in your interview to show how you can deliver top-notch service.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for the role shines through. Let us know why you want to be part of the Welcome Team and how you can contribute to creating an amazing visitor experience.
✨Tip Number 4
Be prepared for hands-on tasks! Since the role involves various responsibilities, think about your ability to adapt and take on different challenges. Share your flexibility and willingness to learn new skills during the interview to impress us!
We think you need these skills to ace Welcome Team Assistant x 2 (34 hours and 22 hours) in Barnard Castle
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the museum shine through. We want to see how excited you are about welcoming visitors and creating memorable experiences!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our mission to enhance visitor engagement.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to convey.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Bowes Museum
✨Know the Museum Inside Out
Before your interview, make sure to research the museum thoroughly. Familiarise yourself with its collections, exhibitions, and any recent news or events. This will not only show your genuine interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Care Skills
As a Welcome Team Assistant, customer care is key. Prepare examples from your past experiences where you've provided excellent service or resolved complaints effectively. Highlighting these skills will demonstrate that you understand the importance of visitor interaction.
✨Practice Your Tour Leading Skills
Since leading tours is part of the role, consider practising a short tour script or presentation. You could even do a mock tour for friends or family. This will help you feel more confident and articulate during the interview when discussing how you would engage visitors.
✨Be Ready for Practical Scenarios
Expect questions about handling cash transactions, managing visitor enquiries, or dealing with emergencies. Think through scenarios where you might need to apply your problem-solving skills. Being prepared for these practical aspects will show that you're ready to take on the responsibilities of the role.