Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our busy reception team, greeting patients and managing appointments.
- Company: The Boulevard Medical Practice, dedicated to patient care in Halifax.
- Benefits: Basic health cover and opportunities for overtime.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in Maths and English required; customer service experience preferred.
- Other info: Full training provided; dynamic work environment with potential for growth.
The predicted salary is between 12 - 16 £ per hour.
We are looking for a Patient Services Advisor to join our team 30 hours per week, Monday-Friday on a temporary basis to cover maternity leave.
Week 1: 7.45am - 1.45pm
Week 2: 12.30pm - 6.30pm
You will be working predominately at The Boulevard Medical Practice but will be required to work at our branch site Horne Street Surgery when required.
Are you reliable? Hard working? Ambitious? Enthusiastic? Good with people? Have good keyboard skills? Any experience of working in Primary Care or similar? Do you enjoy attention to detail? Do you like to be busy with no 2 days the same? If you are saying yes to all these questions we want to hear from you!
Basic Health Cover. You may be required to work overtime occasionally to cover for absences, this includes a Saturday morning. The practice is also developing services with other local practices and there may be opportunities to work in the future at other local practices or for the delivery of extended hours.
Main duties of the job:
- Your role will be predominately working within our busy Reception team.
- Working on main reception - greeting patients, booking appointments, sample handling, new patient registrations etc.
- Working on the incoming telephone lines - you will be the 1st line of contact for our patients, dealing with all incoming enquiries.
- Outbound calls - arranging follow up appointments.
- Internal/External mail handling.
- Filing of patient notes.
- Monitoring our E-consultation inbox and NHS Mail inbox.
Applicants will need to be able to work well within a team setting but also independently when required. The practice is committed to the development of all staff. Experience is not essential as full training will be given but some experience of customer service is preferred. Applicants must have GCSE or equivalent passes at grade C or above in Maths and English. Experience of working with SystmOne would be advantageous but not necessary.
We reserve the right to close this advert early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About us:
The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life. We are a very busy surgery within central Halifax providing care for 17,000 patients. We have two sites that we currently work across - The Boulevard Medical Practice and Horne Street Surgery.
Job responsibilities:
Primary Responsibilities:
- The duties and responsibilities to be undertaken include all the items in the below list. Duties may be varied from time to time under the direction of the Practice Managers and the GP Partners.
- Working on main reception - greeting patients, booking appointments, sample handling, new patient registrations etc.
- Working on the incoming telephone lines - you will be the 1st line of contact for our patients, dealing with all incoming enquiries.
- Outbound calls - arranging follow up appointments.
- Internal/External mail handling.
- Filing of patient notes.
- Monitoring our E-consultation inbox and NHS Mail inbox.
- Care Navigation.
- Administrative duties - such as non-clinical audits, reporting, scanning etc.
- Participation in Practice Meetings.
- Ongoing staff training.
- Complete opening and closing procedures in accordance with the duty rota.
Secondary Responsibilities:
- In addition to the primary responsibilities, the Patient Services Advisor (Reception) may be requested to support and participate in shared learning within the practice.
- Be an accountable professional.
- Support delivery of QOF, incentive schemes, quality improvement projects, audits and other quality or cost effectiveness initiatives enhancing service delivery and patient care.
- Assist with COVID-19 tasks as required.
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
- Duties may vary from time to time without changing the general character of the post or the level of responsibility.
- To have a good understanding of practice protocols and policies.
- Undertake all mandatory training and induction programmes.
- To act as a chaperone.
- Monitor and promote the use of the Friends and Family Test.
- Analyse existing working practices and suggest/implement alterations designed to ensure efficient service delivery to patients.
- Assist with the development of training protocols.
- Have a working knowledge of all software and hardware.
Person Specification:
Qualifications:
- GCSE English (C or above) and at least three others.
- Educated to A-level/equivalent or higher, with relevant experience.
Experience:
- Experience of working with the general public.
- Experience of administrative duties.
- Experience of working in a primary care environment.
- Experience of working in a healthcare setting.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Advisor in Halifax employer: The Boulevard and Horne Street Practice
Contact Detail:
The Boulevard and Horne Street Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor in Halifax
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Boulevard Medical Practice and Horne Street Surgery. Understanding their values and services will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you handle busy situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Patient Services Advisor in Halifax
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team and making a difference in patients' lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or healthcare. Even if you haven't worked in a primary care setting before, we want to know how your skills can transfer to this role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate attention to detail, so make sure your writing is clear, free of typos, and easy to read. This will show us that you can communicate effectively with patients and colleagues.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the advert early if we get enough applications, so get yours in as soon as possible through our website. We can't wait to hear from you!
How to prepare for a job interview at The Boulevard and Horne Street Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Advisor. Familiarise yourself with tasks like greeting patients, handling enquiries, and managing appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this position involves a lot of interaction with patients, be prepared to share examples of how you've successfully dealt with customers or clients in the past. Highlight your ability to remain calm under pressure and your knack for making people feel welcome.
✨Prepare for Common Questions
Anticipate questions related to your experience in customer service and teamwork. Think about scenarios where you've had to work independently or as part of a team, and be ready to discuss how you handled them. This will show that you're adaptable and reliable.
✨Demonstrate Attention to Detail
Since the role requires meticulous handling of patient information and administrative tasks, be ready to discuss how you ensure accuracy in your work. You might want to mention any previous experiences where attention to detail was crucial, such as filing or data entry.
