At a Glance
- Tasks: Manage reservations and ensure exceptional guest experiences at a luxury hotel.
- Company: Join The BoTree, Conde Nast's Best New Hotel 2025 in a vibrant location.
- Benefits: Enjoy competitive pay, gym access, extra holiday on your birthday, and more.
- Other info: Full-time role with excellent career growth and a supportive work culture.
- Why this job: Be part of a passionate team creating unforgettable luxury experiences.
- Qualifications: Experience in luxury hotel reservations and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 € per year.
The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre.
At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive. We are seeking an exceptional Reservations and Groups Agent to join our talented onsite team.
Key Responsibilities:
- Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards.
- Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting.
- Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements.
- Prepare and send booking confirmations, pro-forma invoices, and deposit schedules, ensuring clarity and accuracy.
- Monitor payment schedules and follow up on deposits and final balances in line with the hotel's policies.
- Assist with compiling group itineraries and liaise with relevant departments to ensure all operational aspects are communicated.
- Respond to guest and client queries in a professional, timely, and personalised manner.
- Support in managing OTA and third-party booking channels, ensuring alignment with internal systems and rate parity.
- Contribute to revenue and occupancy reporting by maintaining accurate records and supporting reservation-related analysis.
What We're Looking For:
- Experience in Reservations roles within luxury hotels.
- Effective knowledge of Reservations systems and procedures.
- Foster a culture of excellence, service and welcome.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full-time onsite role: 40 hours per week, Monday to Friday with Saturday on a rotation basis.
Our Benefits:
- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Stream financial wellbeing program.
- Access to gym and health club at our sister hotel Lincoln Plaza.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you're passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we'd love to hear from you. Apply now to join The BoTree team!
Reservations and Groups Agent employer: The BoTree
At The BoTree, we pride ourselves on being a premier employer in the luxury hospitality sector, offering a vibrant work culture rooted in our values of Truth, Love, and Compassion. Our team members enjoy a range of benefits including a cycle to work scheme, access to wellness facilities, and generous holiday allowances, all while working in a stunning environment between Marylebone and Mayfair. With opportunities for personal and professional growth, we are committed to fostering an atmosphere where our employees can thrive and make a meaningful impact in the world of luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Groups Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The BoTree and its values. Show us how your passion for luxury hospitality aligns with our commitment to Truth, Love, and Compassion. We want to see that you’re not just a fit for the role, but for our culture too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to reservations and guest satisfaction. We love candidates who can articulate their experience and demonstrate their attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining The BoTree team.
We think you need these skills to ace Reservations and Groups Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Reservations and Groups Agent role. Highlight any previous work in luxury hotels and your familiarity with reservation systems to catch our eye!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for luxury hospitality and how you embody our values of Truth, Love, and Compassion. Let us know why you want to be part of The BoTree team.
Showcase Attention to Detail:In this role, accuracy is key! When submitting your application, double-check for any typos or errors. A polished application shows us you’re detail-oriented and professional, just like we expect from our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The BoTree
✨Know Your Stuff
Before the interview, make sure you’re familiar with The BoTree and its values of Truth, Love, and Compassion. Research their services, especially the LAVO restaurant and wellness centre, so you can speak confidently about how your experience aligns with their luxury hospitality standards.
✨Showcase Your Experience
Be ready to discuss your previous roles in reservations, particularly in luxury hotels. Prepare specific examples of how you handled guest enquiries, maintained accurate records, and liaised with different departments. This will demonstrate your attention to detail and ability to work collaboratively.
✨Emphasise Communication Skills
As a Reservations and Groups Agent, communication is key. Practice articulating how you would respond to guest queries in a professional and personalised manner. Think of scenarios where you’ve successfully resolved issues or improved guest satisfaction through effective communication.
✨Align with Their Values
During the interview, express your passion for sustainability and luxury hospitality. Share any relevant experiences that reflect these values, and explain how you can contribute to creating an environment where colleagues and guests thrive. This will show that you’re not just a fit for the role, but also for the company culture.
