At a Glance
- Tasks: Deliver exceptional turndown service and create welcoming guest environments.
- Company: The BoTree, a luxury hotel focused on conscious hospitality.
- Benefits: 28 days holiday, complimentary stays, and financial wellbeing programmes.
- Other info: Flexible hours with opportunities for personal growth and community involvement.
- Why this job: Join a passionate team creating memorable experiences in a supportive environment.
- Qualifications: Attention to detail, customer-focused, and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
About The BoTree
At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish. We are looking for a Turndown Attendant to join our Housekeeping Team. This role plays an important part in creating memorable guest experiences by ensuring guest rooms are refreshed, prepared and presented to the highest standards each evening, providing comfort and attention to detail that reflects our commitment to conscious luxury.
This role is 25 hours per week, working 5 days a week, 5 hours per day.
The Role
- Deliver turndown service to guest rooms in accordance with hotel and brand standards
- Refresh guest bedrooms and bathrooms, ensuring exceptional cleanliness and presentation
- Replenish guest amenities, towels and supplies as required
- Prepare beds and sleeping areas to create a welcoming and comfortable environment for guests
- Respond promptly and professionally to guest requests and housekeeping requirements
- Report maintenance issues, damages or lost property in accordance with hotel procedures
- Maintain housekeeping pantries and service areas in a clean and organised condition
About You
You appreciate the impact that thoughtful touches can have on a guest’s stay and enjoy creating environments that feel welcoming, comfortable and cared for. You take pride in delivering work to a consistently high standard and ensure the importance of discretion and professionalism. You are passionate about hospitality and enjoy being part of a team that creates memorable experiences through genuine care and attention to detail.
We’re looking for someone with:
- Excellent attention to detail and pride in delivering exceptional standards
- Positive and professional approach with a passion for hospitality
- Customer-focused with the ability to anticipate guest needs
- Ability to work independently while contributing to a collaborative team environment
- Strong organisational and time management skills
- Flexible and reliable with the availability to work evenings, weekends and public holidays
What we offer
- Cycle to work scheme
- Dedicated employee assistance programme through Health Assured
- ‘Stream’ financial wellbeing programme
- Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary
- An extra day’s holiday on your birthday
- Hilton Go Travel Programme for Team Members and Family and Friends
- Recommend a friend bonus up to £750
- 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments
- 2 paid community days per year
- Meals provided while on duty
Join Us
At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow. If you take pride in creating exceptional guest experiences through thoughtful service and attention to detail, we would love to hear from you. Join us and be part of a hotel where conscious luxury, exceptional service and meaningful connections are at the heart of everything we do.
Turndown Attendant in London employer: The BoTree
At The BoTree, we pride ourselves on being an exceptional employer that values conscious luxury and meaningful connections. Our supportive work culture fosters growth and collaboration, offering unique benefits such as a cycle to work scheme, generous holiday allowances, and opportunities for personal development. Join our dedicated team where your attention to detail and passion for hospitality will be celebrated, ensuring both you and our guests experience the highest standards of care and comfort.
StudySmarter Expert Advice🤫
We think this is how you could land Turndown Attendant in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The BoTree and its values. Understanding their commitment to conscious luxury will help you connect your passion for hospitality with their mission.
✨Tip Number 2
Practice your responses! Think about how your attention to detail and customer-focused approach can shine in the role of a Turndown Attendant. Prepare examples that showcase your skills and experiences that align with what they’re looking for.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. It reflects your understanding of the hospitality industry and shows that you take pride in your appearance, just like you would for the guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Turndown Attendant in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences where you’ve gone the extra mile to make someone feel special. We want to see that you understand the importance of creating memorable guest experiences.
Highlight Your Attention to Detail:As a Turndown Attendant, attention to detail is key. Use your application to showcase specific examples of how you've maintained high standards in previous roles. We’re looking for those little touches that make a big difference!
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through! Write in a friendly tone and share why you’d be a great fit for our team at The BoTree. We want to get to know the real you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The BoTree!
How to prepare for a job interview at The BoTree
✨Know the Company Values
Before your interview, take some time to understand The BoTree's values of Truth, Love, and Compassion. This will help you align your answers with their ethos and show that you’re genuinely interested in being part of their team.
✨Showcase Your Attention to Detail
As a Turndown Attendant, attention to detail is key. Prepare examples from your past experiences where you went above and beyond to ensure cleanliness and presentation. This will demonstrate your commitment to high standards.
✨Prepare for Guest Interaction Scenarios
Think about how you would handle various guest requests or issues. Practising responses to common scenarios can help you feel more confident during the interview and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
