At a Glance
- Tasks: Boost hotel revenue by managing reservations and enhancing guest satisfaction.
- Company: Join The BoTree Hotel's dynamic Revenue Team.
- Benefits: Enjoy gym membership, extra holiday on your birthday, and discounted hotel stays.
- Other info: 33 days holiday per year and opportunities for personal growth.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
We are currently seeking a
Reservations and Groups Agent to join the Revenue Team at The Bo Tree Hotel.
As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues.
The duties of our
Reservations and Groups Agent include
- Proactively selling to enhance revenue and guest satisfaction by processing room reservations.
- Contributing to achieving maximum occupancy for The Bo Tree by assisting in maintaining effective inventory control.
- Handling all reservations and group sales enquiries efficiently and professionally.
- Ensuring that all reservations are inputted into the system efficiently, accurately, and in a timely manner.
- Enhancing customer satisfaction and hotel revenue by promoting the hotel's other services and facilities to guests.
Here are some of the great benefits you will receive
- Gym and Health Club membership at our sister hotel Lincoln Plaza
- Cycle to work scheme
- Dedicated employee assistance program through Health Assured and Wisdom.
- Wagestream financial wellbeing
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day's holiday on your birthday.
- Recommend a Friend: up to £750 when you recommend a friend.
- Discounted hotel rooms through Preferred Hotels.
- 33 days holiday per year, including public and bank holidays.
- Meals while on duty.
- #J-18808-Ljbffr
Reservations and Groups Agent in London employer: The BoTree
The BoTree, as part of the prestigious Curio Collection by Hilton, offers an exceptional work environment where employees are valued and encouraged to grow. With a strong focus on teamwork and guest satisfaction, staff enjoy comprehensive training opportunities and a supportive culture that fosters personal and professional development. Located in a vibrant area, working here means being part of a luxury brand that prioritises excellence and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Groups Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The BoTree. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The BoTree
Don't be shy about reaching out to The BoTree directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations and Groups Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The BoTree and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The BoTree
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
