At a Glance
- Tasks: Deliver exceptional guest experiences and ensure seamless service at The BoTree.
- Company: Join The BoTree, a luxury hotel committed to purposeful hospitality.
- Benefits: Enjoy 28 days holiday, complimentary stays, and wellness programmes.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a team that creates memorable moments for guests.
- Qualifications: Experience in hospitality and a passion for exceptional service.
The predicted salary is between 21150 - 25850 £ per year.
About The Bo Tree
At The Bo Tree, we believe luxury should feel purposeful.
As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.
We are looking for a
Night Guest Experience Host to join our Front Office Team.
This role plays a key part in delivering exceptional guest experiences, ensuring every guest receives a warm welcome, personalised service and a seamless journey throughout their stay.
Working closely with the Front Office leadership team, you will support the delivery of outstanding guest satisfaction whilst creating memorable experiences that reflect The Bo Tree's luxury standards and values.
The Role
Key responsibilities include
- Deliver exceptional guest experiences through warm, welcoming and personalised service from arrival to departure.
- Support the smooth day-to-day operation of the Front Office, ensuring guest satisfaction, safety and comfort at all times.
- Complete guest check-in and check-out procedures efficiently and accurately, ensuring all guest requirements are met.
- Respond promptly and professionally to guest enquiries, requests, feedback and concerns, taking ownership to achieve positive outcomes.
- Build meaningful relationships with guests, anticipating their needs and creating memorable experiences throughout their stay.
- Promote hotel facilities, services and local recommendations to enhance the overall guest experience.
- Maintain accurate guest information and reservations using Front Office systems and procedures.
- Liaise closely with Housekeeping, Engineering, Security, Concierge and other operational departments to ensure seamless service delivery.
- Support sustainability initiatives and energy-saving projects in line with The Bo Tree's values and commitments.
- Foster a culture of guest excellence, service and genuine hospitality, contributing to a positive and collaborative team environment.
About You
You will have experience within a guest-facing hospitality environment, ideally within a luxury hotel, and understand the important role exceptional service plays in creating memorable guest experiences.
Passionate about hospitality, you will lead by example through your professionalism, attention to detail and commitment to exceeding guest expectations.
You will take pride in delivering personalised service and creating lasting impressions for every guest.
You bring energy, a positive attitude and a willingness to help wherever needed, contributing to a culture where both guests and team members can flourish.
We're looking for someone with
- A passion for luxury hospitality and delivering exceptional guest experiences.
- Experience in a guest-facing role within a hotel or hospitality environment.
- Knowledge of Front Office operations, systems and guest service standards.
- Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
- Excellent organisational skills and the ability to remain calm and effective in a fast-paced environment.
- A positive, professional and collaborative approach, with the confidence to build strong relationships across the hotel.
- A flexible and adaptable approach to working hours and operational demands.
What we offer
- Cycle to work scheme.
- Dedicated employee assistance programme through Health Assured.
- ‘Stream’ financial wellbeing programme.
- Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
- An extra day’s holiday on your birthday.
- Hilton Go Travel Programme for Team Members and Family and Friends.
- Recommend a friend bonus up to £750.
- 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
- 2 paid community days per year.
- Meals provided while on duty.
- Join Us
At The Bo Tree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests.
We are committed to creating a workplace where our team members feel respected, inspired and able to grow.
If you are passionate about delivering exceptional guest experiences and creating memorable moments for our guests, we'd love to hear from you.
Be part of something extraordinary. Be part of The Bo Tree.
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Night Guest Experience Host - Fixed Contract Maternity in London employer: The BoTree
The BoTree, as part of the prestigious Curio Collection by Hilton, offers an exceptional work environment where employees are valued and encouraged to grow. With a strong focus on teamwork and guest satisfaction, staff enjoy comprehensive training opportunities and a supportive culture that fosters personal and professional development. Located in a vibrant area, working here means being part of a luxury brand that prioritises excellence and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Experience Host - Fixed Contract Maternity in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Night Guest Experience Host - Fixed Contract Maternity in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at The BoTree
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at The BoTree. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
