At a Glance
- Tasks: Lead the front-of-house team to create exceptional member experiences.
- Company: Join The BoTree, a luxury wellness club redefining hospitality.
- Benefits: 28 days holiday, complimentary stays, and wellness programmes.
- Other info: Flexible hours with opportunities for community engagement and personal growth.
- Why this job: Shape the guest experience in an exciting new hospitality concept.
- Qualifications: Experience in luxury environments and exceptional communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join us at The BoTree as we redefine luxury hospitality through wellbeing, culture and connection. The BoTree Wellness Club will be a private members environment where every guest experience is thoughtful, personalised and seamless. We are seeking a Head Host to lead the front-of-house welcome experience and set the tone for every member interaction.
The Role
As Head Host, you will be the face of the Wellness Club, creating an exceptional first impression and ensuring every member feels recognised, valued and connected. Key responsibilities include:
- Leading the host team to deliver a warm, professional and highly personalised welcome
- Managing reservations, arrivals and flow within the Wellness Club
- Building strong relationships with members and understanding individual preference
- Coordinating closely with Restaurant, Wellness and Membership teams to ensure seamless service
- Handling guest enquiries, requests and feedback with confidence and care
- Maintaining a calm and organised front-of-house environment at all times
- Training and developing the host team to deliver luxury service standards
- Supporting member events and community engagement initiatives
About You
You are naturally engaging, highly organised and thrive in guest-facing luxury environments.
- Experience as a Head Host, Senior Host or Reception Supervisor in a private members club, luxury restaurant or hotel
- Exceptional interpersonal and communication skills
- Strong organisational ability and attention to detail
- A passion for delivering personalised guest experiences
- Confidence managing busy service periods with professionalism
- A genuine interest in wellbeing, hospitality and community-led environments
- Flexibility to work evenings and weekends
What We Offer
- 28 days holiday including bank holidays, rising with service
- Birthday day off
- Complimentary anniversary stay including dinner and breakfast
- Hilton Go Travel Programme for team members, family and friends
- Meals provided while on duty
- Cycle to work scheme
- Employee assistance and financial wellbeing programmes
- Two paid community days per year
- Recommend a friend bonus scheme
This is a unique opportunity to shape the guest experience from the very beginning of an exciting new hospitality concept.
Head Host - Marylebone, London employer: The BoTree
At The BoTree, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises wellbeing and personal growth. As a Head Host in our luxurious Marylebone location, you will enjoy comprehensive benefits including generous holiday allowances, professional development opportunities, and a supportive team environment dedicated to delivering personalised guest experiences. Join us in shaping a unique hospitality concept where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host - Marylebone, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The BoTree. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The BoTree
Don't be shy about reaching out to The BoTree directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Host - Marylebone, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The BoTree and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The BoTree
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
