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- Tasks: Lead the front-of-house team to create exceptional member experiences.
- Company: Join The BoTree, a luxury wellness club redefining hospitality.
- Benefits: 28 days holiday, complimentary stays, and wellness programmes.
- Why this job: Shape the guest experience in an exciting new hospitality concept.
- Qualifications: Experience in luxury environments and exceptional communication skills.
- Other info: Flexible hours with opportunities for community engagement and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Join us at The BoTree as we redefine luxury hospitality through wellbeing, culture and connection. The BoTree Wellness Club will be a private members environment where every guest experience is thoughtful, personalised and seamless. We are seeking a Head Host to lead the front-of-house welcome experience and set the tone for every member interaction.
The Role
As Head Host, you will be the face of the Wellness Club, creating an exceptional first impression and ensuring every member feels recognised, valued and connected. Key responsibilities include:
- Leading the host team to deliver a warm, professional and highly personalised welcome
- Managing reservations, arrivals and flow within the Wellness Club
- Building strong relationships with members and understanding individual preference
- Coordinating closely with Restaurant, Wellness and Membership teams to ensure seamless service
- Handling guest enquiries, requests and feedback with confidence and care
- Maintaining a calm and organised front-of-house environment at all times
- Training and developing the host team to deliver luxury service standards
- Supporting member events and community engagement initiatives
About You
You are naturally engaging, highly organised and thrive in guest-facing luxury environments.
- Experience as a Head Host, Senior Host or Reception Supervisor in a private members club, luxury restaurant or hotel
- Exceptional interpersonal and communication skills
- Strong organisational ability and attention to detail
- A passion for delivering personalised guest experiences
- Confidence managing busy service periods with professionalism
- A genuine interest in wellbeing, hospitality and community-led environments
- Flexibility to work evenings and weekends
What We Offer
- 28 days holiday including bank holidays, rising with service
- Birthday day off
- Complimentary anniversary stay including dinner and breakfast
- Hilton Go Travel Programme for team members, family and friends
- Meals provided while on duty
- Cycle to work scheme
- Employee assistance and financial wellbeing programmes
- Two paid community days per year
- Recommend a friend bonus scheme
This is a unique opportunity to shape the guest experience from the very beginning of an exciting new hospitality concept.
Head Host - Marylebone, London employer: The BoTree
Contact Detail:
The BoTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host - Marylebone, London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! As a Head Host, you'll need to connect with guests effortlessly. Role-play common scenarios with friends or family to build your confidence in handling enquiries and feedback with grace.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed busy service periods or trained a team. This will demonstrate your ability to maintain a calm and organised front-of-house environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Head Host - Marylebone, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Head Host role at The BoTree. Highlight your relevant experience in luxury environments and how it aligns with our values of wellbeing and connection.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and experiences that relate to the role. We appreciate straightforward communication that gets to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The BoTree
✨Know the Company Inside Out
Before your interview, make sure you research The BoTree and its unique approach to luxury hospitality. Understand their values around wellbeing, culture, and connection, and think about how you can embody these in your role as Head Host.
✨Showcase Your Interpersonal Skills
As a Head Host, you'll need to create a warm and welcoming atmosphere. Prepare examples of how you've successfully built relationships with guests or team members in previous roles. This will demonstrate your ability to connect with others and enhance the member experience.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage busy service periods and maintain a calm front-of-house environment. Share specific strategies you've used to handle reservations and guest flow effectively, showcasing your strong organisational skills.
✨Express Your Passion for Wellbeing and Community
The BoTree values a genuine interest in wellbeing and community-led environments. Be prepared to talk about why these aspects are important to you and how you can contribute to creating a personalised and thoughtful experience for every member.