At a Glance
- Tasks: Lead the front-of-house team to create exceptional member experiences.
- Company: The BoTree, a luxury wellness club redefining hospitality.
- Benefits: 28 days holiday, complimentary stays, and wellness programmes.
- Other info: Opportunity for career growth and community engagement.
- Why this job: Be the face of a unique hospitality concept and make lasting connections.
- Qualifications: Experience in luxury environments and exceptional communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join us at The BoTree as we redefine luxury hospitality through wellbeing, culture and connection. The BoTree Wellness Club will be a private members environment where every guest experience is thoughtful, personalised and seamless. We are seeking a Head Host to lead the front-of-house welcome experience and set the tone for every member interaction.
The Role
As Head Host, you will be the face of the Wellness Club, creating an exceptional first impression and ensuring every member feels recognised, valued and connected. Key responsibilities include:
- Leading the host team to deliver a warm, professional and highly personalised welcome
- Managing reservations, arrivals and flow within the Wellness Club
- Building strong relationships with members and understanding individual preferences
- Coordinating closely with Restaurant, Wellness and Membership teams to ensure seamless service
- Handling guest enquiries, requests and feedback with confidence and care
- Maintaining a calm and organised front-of-house environment at all times
- Training and developing the host team to deliver luxury service standards
- Supporting member events and community engagement initiatives
About You
You are naturally engaging, highly organised and thrive in guest-facing luxury environments. Experience as a Head Host, Senior Host or Reception Supervisor in a private members club, luxury restaurant or hotel. Exceptional interpersonal and communication skills. Strong organisational ability and attention to detail. A passion for delivering personalised guest experiences. Confidence managing busy service periods with professionalism. A genuine interest in wellbeing, hospitality and community-led environments. Flexibility to work evenings and weekends.
What We Offer
- 28 days holiday including bank holidays, rising with service
- Birthday day off
- Complimentary anniversary stay including dinner and breakfast
- Hilton Go Travel Programme for team members, family and friends
- Meals provided while on duty
- Cycle to work scheme
- Employee assistance and financial wellbeing programmes
- Two paid community days per year
- Recommend a friend bonus scheme
This is a unique opportunity to shape the guest experience from the very beginning of an exciting new hospitality concept.
Head Host in London employer: The BoTree
At The BoTree, we pride ourselves on being an exceptional employer, offering a unique opportunity to be part of a pioneering luxury hospitality environment focused on wellbeing and community. Our supportive work culture fosters personal and professional growth, with comprehensive training and development opportunities, alongside generous benefits such as 28 days holiday, complimentary stays, and a strong emphasis on employee wellbeing. Join us in creating memorable experiences for our members while enjoying a fulfilling career in a vibrant and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Head Host role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Show up in style! When you get an interview, dress the part and embody the luxury hospitality vibe. Remember, first impressions count, and as the face of the Wellness Club, you want to reflect the brand's ethos right from the start.
✨Tip Number 3
Be prepared to chat! Brush up on your knowledge about The BoTree and its unique offerings. Being able to discuss how you can enhance the member experience will show that you’re genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our community from the get-go. Let’s redefine luxury hospitality together!
We think you need these skills to ace Head Host in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and wellbeing. Remember, we’re looking for someone who can create a warm and welcoming atmosphere.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury environments. Whether it’s as a Head Host or in a similar role, connect your past experiences to what we’re looking for. This helps us see how you can fit into our vision at The BoTree.
Be Detail-Oriented:Pay attention to the details in your application. From spelling and grammar to formatting, a polished application shows us that you care about delivering high standards, just like we do at The BoTree. A little effort goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The BoTree
✨Know the Company Inside Out
Before your interview, dive deep into The BoTree's mission and values. Understand how they redefine luxury hospitality through wellbeing and connection. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Interpersonal Skills
As a Head Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've built strong relationships or handled guest feedback with care. This will demonstrate your exceptional communication skills and your passion for personalised guest experiences.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage busy service periods and maintain a calm front-of-house environment. Share specific strategies or tools you use to stay organised, especially during peak times. This will highlight your strong organisational ability and attention to detail.
✨Emphasise Team Leadership Experience
Since you'll be leading the host team, it's important to showcase your leadership skills. Talk about your experience training and developing team members, and how you've fostered a warm and professional atmosphere. This will reassure them that you can set the tone for every member interaction.
