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- Tasks: Lead the front-of-house team to create exceptional member experiences.
- Company: Join The BoTree, a luxury wellness club redefining hospitality.
- Benefits: 28 days holiday, complimentary stays, and wellness programmes.
- Why this job: Shape the guest experience in an exciting new hospitality concept.
- Qualifications: Experience in luxury environments and exceptional communication skills.
- Other info: Flexible hours with opportunities for community engagement and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Join us at The BoTree as we redefine luxury hospitality through wellbeing, culture and connection. The BoTree Wellness Club will be a private members environment where every guest experience is thoughtful, personalised and seamless. We are seeking a Head Host to lead the front-of-house welcome experience and set the tone for every member interaction.
The Role
As Head Host, you will be the face of the Wellness Club, creating an exceptional first impression and ensuring every member feels recognised, valued and connected. Key responsibilities include:
- Leading the host team to deliver a warm, professional and highly personalised welcome
- Managing reservations, arrivals and flow within the Wellness Club
- Building strong relationships with members and understanding individual preference
- Coordinating closely with Restaurant, Wellness and Membership teams to ensure seamless service
- Handling guest enquiries, requests and feedback with confidence and care
- Maintaining a calm and organised front-of-house environment at all times
- Training and developing the host team to deliver luxury service standards
- Supporting member events and community engagement initiatives
About You
You are naturally engaging, highly organised and thrive in guest-facing luxury environments.
- Experience as a Head Host, Senior Host or Reception Supervisor in a private members club, luxury restaurant or hotel
- Exceptional interpersonal and communication skills
- Strong organisational ability and attention to detail
- A passion for delivering personalised guest experiences
- Confidence managing busy service periods with professionalism
- A genuine interest in wellbeing, hospitality and community-led environments
- Flexibility to work evenings and weekends
What We Offer
- 28 days holiday including bank holidays, rising with service
- Birthday day off
- Complimentary anniversary stay including dinner and breakfast
- Hilton Go Travel Programme for team members, family and friends
- Meals provided while on duty
- Cycle to work scheme
- Employee assistance and financial wellbeing programmes
- Two paid community days per year
- Recommend a friend bonus scheme
This is a unique opportunity to shape the guest experience from the very beginning of an exciting new hospitality concept.
Head Host - Marylebone, London employer: The BoTree
Contact Detail:
The BoTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host - Marylebone, London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! As a Head Host, you'll need to connect with guests effortlessly. Role-play common scenarios with friends or family to boost your confidence and refine your approach to handling enquiries and feedback.
✨Tip Number 3
Be ready to showcase your organisational skills during the interview. Think of examples where you've successfully managed busy service periods or led a team. This will demonstrate your ability to maintain a calm and organised front-of-house environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining The BoTree and being part of this exciting new hospitality concept.
We think you need these skills to ace Head Host - Marylebone, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you passionate about hospitality.
Tailor Your Application: Make sure to customise your application for the Head Host role. Highlight your relevant experience in luxury environments and how it aligns with our values at The BoTree. This shows us you’re genuinely interested in joining our team!
Be Specific About Your Experience: Don’t just list your previous roles; tell us about specific situations where you excelled in guest interactions or led a team. We love hearing about real-life examples that demonstrate your skills and passion for personalised service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at The BoTree
✨Know the Company Inside Out
Before your interview, make sure you research The BoTree and its unique approach to luxury hospitality. Understand their values around wellbeing, culture, and connection, and think about how you can embody these in your role as Head Host.
✨Showcase Your Interpersonal Skills
As a Head Host, you'll need to create a warm and welcoming atmosphere. Prepare examples of how you've successfully built relationships with guests or team members in the past. This will demonstrate your ability to connect with others and enhance the member experience.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage busy service periods and maintain a calm front-of-house environment. Share specific strategies or tools you use to stay organised, especially during peak times, to show that you can handle the demands of the role.
✨Emphasise Your Passion for Wellbeing
Since The BoTree focuses on wellbeing, it's important to express your genuine interest in this area. Think about how you can contribute to creating a personalised guest experience that aligns with their mission, and be prepared to share your thoughts on community engagement initiatives.