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- Tasks: Join our front office team to create unforgettable guest experiences.
- Company: The BoTree is a luxury hotel celebrated for its exceptional service and stunning design.
- Benefits: Enjoy perks like a cycle scheme, financial wellbeing program, and extra day off on your birthday.
- Why this job: Be part of a culture that values truth, love, and compassion while working in luxury hospitality.
- Qualifications: Experience in luxury hotel guest roles and knowledge of front office systems required.
- Other info: Full-time role with flexible hours, including weekends, and meals provided during shifts.
The predicted salary is between 24000 - 36000 £ per year.
Celebrating our first anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre.
At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive. We are now seeking an exceptional Guest Experience Host [Receptionist] to work with our talented team in delivering unparalleled guest experiences.
As a Guest Experience Host, you are part of the front office team, ensuring the delivery of an exceptional guest experience. Our Guest Experience Host key responsibilities include:
- Part of the front office team, ensuring smooth daily operations and guest safety and satisfaction.
- Ensure guest satisfaction through warm and welcoming guest service skills.
- Support sustainability initiatives and energy-saving projects.
- Foster a culture of guest excellence, service and welcome.
What We're Looking For in our Guest Experience Host:
- Experience in guest experience roles within luxury hotels.
- Effective knowledge of front office systems and front desk procedures.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full-time onsite role: 40 hours per week, with a flexible rota including weekends.
Our benefits include:
- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Wagestream financial wellbeing program.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Preferred Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you're passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we'd love to hear from you. Apply now to join The BoTree team!
Contact Detail:
The BoTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Receptionist
✨Tip Number 1
Familiarise yourself with The BoTree's values of Truth, Love, and Compassion. During your interactions, whether in interviews or networking, demonstrate how these values resonate with your own approach to guest service.
✨Tip Number 2
Research the luxury hospitality industry trends, especially around sustainability initiatives. Being able to discuss current practices and how you can contribute to these efforts will set you apart as a candidate who is not only passionate but also informed.
✨Tip Number 3
Network with professionals in the luxury hotel sector. Attend industry events or join online forums where you can connect with others who work at similar establishments. This could lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare to showcase your experience in guest experience roles by having specific examples ready. Think about times when you went above and beyond for guests, as this will highlight your commitment to exceptional service during any discussions.
We think you need these skills to ace Guest Experience Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Guest Experience Host position. Tailor your application to highlight relevant experience in luxury hospitality and guest service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for luxury hospitality and sustainability. Mention specific experiences that demonstrate your ability to deliver exceptional guest experiences and align with the values of Truth, Love, and Compassion.
Highlight Relevant Experience: In your CV, emphasise any previous roles in guest experience or front office positions within luxury hotels. Use quantifiable achievements to showcase your impact on guest satisfaction and operational efficiency.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The BoTree
✨Showcase Your Guest Service Skills
As a Guest Experience Receptionist, your ability to provide warm and welcoming service is crucial. Prepare examples from your past experiences where you went above and beyond for guests, highlighting your interpersonal skills and dedication to guest satisfaction.
✨Demonstrate Knowledge of Luxury Hospitality
Familiarise yourself with the luxury hotel industry and The BoTree's unique offerings. Be ready to discuss what sets luxury hospitality apart and how you can contribute to creating exceptional experiences for guests.
✨Emphasise Sustainability Initiatives
Since The BoTree values sustainability, be prepared to discuss your passion for eco-friendly practices. Share any relevant experiences or ideas you have that align with their commitment to sustainability in hospitality.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, daily operations, and how they foster a culture of guest excellence. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
