At a Glance
- Tasks: Create unforgettable experiences for guests with warm, personalised service.
- Company: Join The BoTree, a luxury hotel focused on purposeful hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and excellence.
- Why this job: Be part of a team that values guest satisfaction and community impact.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
About The BoTree
At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.
We are looking for a Guest Experience Host to join our Front Office Team. This role plays a key part in delivering exceptional guest experiences, ensuring every guest receives a warm welcome, personalised service and a seamless journey throughout their stay. Working closely with the Front Office leadership team, you will support the delivery of outstanding guest satisfaction whilst creating memorable experiences that reflect The BoTree's luxury standards and values.
The Role
- Deliver exceptional guest experiences through warm, welcoming and personalised service from arrival to departure.
- Support the smooth day-to-day operation of the Front Office, ensuring guest satisfaction, safety and comfort at all times.
- Complete guest check-in and check-out procedures efficiently and accurately, ensuring all guest requirements are met.
- Respond promptly and professionally to guest enquiries, requests, feedback and concerns, taking ownership to achieve positive outcomes.
- Build meaningful relationships with guests, anticipating their needs.
Guest Experience Host employer: The BoTree
At The BoTree, we pride ourselves on fostering a work environment that prioritises both luxury and purpose, making it an exceptional employer for those passionate about hospitality. Our team members enjoy a supportive culture that encourages personal growth and development, alongside competitive benefits and the opportunity to create memorable experiences for our guests. Located in a vibrant community, working at The BoTree means being part of a dedicated team that values sustainability and excellence in service.
