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- Tasks: Join our front office team to ensure exceptional guest experiences and smooth daily operations.
- Company: The BoTree, a luxury hotel celebrated for its stunning design and award-winning service.
- Benefits: Enjoy perks like a cycle scheme, financial wellbeing program, and complimentary hotel stays.
- Why this job: Be part of a culture that values Truth, Love, and Compassion while making a real impact.
- Qualifications: Experience in luxury hotel guest communication and knowledge of front office systems required.
- Other info: Flexible rota with 40 hours per week, including weekends; meals provided on duty.
The predicted salary is between 24000 - 36000 £ per year.
Celebrating our first anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre [coming soon].
At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive. We are now seeking an exceptional Guest Communication Agent to work with our talented team in delivering unparalleled guest experiences and pro-active communication.
As a Guest Communication Agent, you are part of the front office team, ensuring the delivery of an exceptional guest experience. Our Guest Communication Agent key responsibilities include:
- Part of the front office team, ensuring smooth daily operations and guest communication and satisfaction.
- Ensure guest satisfaction through warm and welcoming guest service skills.
- Support sustainability initiatives and energy-saving projects.
- Foster a culture of guest excellence, service and welcome.
What We're Looking For in our Guest Communication Agent:
- Experience in guest communication roles within luxury hotels.
- Effective knowledge of front office systems and front desk procedures.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full-time onsite role: 40 hours per week, with a flexible rota including weekends.
Our benefits include:
- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Wagestream financial wellbeing program.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Preferred Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you're passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we'd love to hear from you. Apply now to join The BoTree team!
Guest Communications Agent employer: The BoTree
Contact Detail:
The BoTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Communications Agent
✨Tip Number 1
Familiarise yourself with The BoTree's values of Truth, Love, and Compassion. During your interactions, whether in interviews or networking, demonstrate how these values resonate with your own approach to guest communication and service.
✨Tip Number 2
Research the luxury hospitality sector, particularly trends in sustainability. Be prepared to discuss how you can contribute to The BoTree's sustainability initiatives, showcasing your passion for eco-friendly practices in a luxury setting.
✨Tip Number 3
Network with current or former employees of The BoTree or similar luxury hotels. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to showcase your knowledge of front office systems and procedures. Consider discussing specific examples from your past roles that highlight your expertise and how it aligns with the responsibilities of a Guest Communication Agent at The BoTree.
We think you need these skills to ace Guest Communications Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Guest Communications Agent position. Tailor your application to highlight relevant experience in guest communication roles within luxury hotels.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in front office roles and any specific achievements that demonstrate your ability to deliver exceptional guest experiences. Use examples that showcase your warm and welcoming service skills.
Showcase Your Passion: Express your passion for sustainability and luxury hospitality in your application. Mention any initiatives you have been part of that align with the values of Truth, Love, and Compassion, which are central to The BoTree's ethos.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest-facing role.
How to prepare for a job interview at The BoTree
✨Showcase Your Guest Service Skills
As a Guest Communications Agent, your ability to provide warm and welcoming service is crucial. Prepare examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Knowledge of Luxury Hospitality
Familiarise yourself with the luxury hotel sector and The BoTree's unique offerings. Be ready to discuss how your experience aligns with their values of Truth, Love, and Compassion, and how you can contribute to creating exceptional guest experiences.
✨Highlight Your Sustainability Passion
The BoTree values sustainability initiatives. Be prepared to discuss your passion for sustainability in hospitality and any relevant experiences you've had in supporting eco-friendly practices.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, daily operations, and how they measure guest satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
