At a Glance
- Tasks: Lead the front-of-house team to create exceptional member experiences.
- Company: The BoTree, a luxury wellness members club redefining hospitality.
- Benefits: 28 days holiday, complimentary stays, and wellness programmes.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Shape the future of luxury hospitality in a vibrant community.
- Qualifications: Experience in luxury environments and exceptional interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Join us at The BoTree as we redefine luxury hospitality through wellbeing, culture and connection. The BoTree Wellness Club will be a private members environment where every guest experience is thoughtful, personalised and seamless. We are seeking a Head Host to lead the front-of-house welcome experience and set the tone for every member interaction.
The Role
As Head Host, you will be the face of the Wellness Club, creating an exceptional first impression and ensuring every member feels recognised, valued and connected.
- Leading the host team to deliver a warm, professional and highly personalised welcome
- Managing reservations, arrivals and flow within the Wellness Club
- Building strong relationships with members and understanding individual preference
- Coordinating closely with Restaurant, Wellness and Membership teams to ensure seamless service
- Handling guest enquiries, requests and feedback with confidence and care
- Maintaining a calm and organised front-of-house environment at all times
- Training and developing the host team to deliver luxury service standards
- Supporting member events and community engagement initiatives
About You
- You are naturally engaging, highly organised and thrive in guest-facing luxury environments.
- Experience as a Head Host, Senior Host or Reception Supervisor in a private members club, luxury restaurant or hotel
- Exceptional interpersonal and communication skills
- Strong organisational ability and attention to detail
- A passion for delivering personalised guest experiences
- Confidence managing busy service periods with professionalism
- A genuine interest in wellbeing, hospitality and community-led environments
- Flexibility to work evenings and weekends
What We Offer
- 28 days holiday including bank holidays, rising with service
- Birthday day off
- Complimentary anniversary stay including dinner and breakfast
- Hilton Go Travel Programme for team members, family and friends
- Meals provided while on duty
- Cycle to work scheme
- Employee assistance and financial wellbeing programmes
- Two paid community days per year
- Recommend a friend bonus scheme
This is a unique opportunity to shape the guest experience from the very beginning of an exciting new hospitality concept.
Head Host- Luxury Wellness Members Club employer: The BoTree - Wellness Operations
At The BoTree, we pride ourselves on being an exceptional employer, offering a unique opportunity to be part of a pioneering luxury wellness members club. Our work culture is centred around wellbeing, connection, and personal growth, with comprehensive benefits including generous holiday allowances, community engagement initiatives, and opportunities for professional development. Join us in creating memorable experiences for our members while enjoying a supportive environment that values your contributions and fosters a sense of belonging.
Contact Details:
The BoTree - Wellness Operations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Host- Luxury Wellness Members Club
✨Tip Number 1
Get to know the company culture before your interview. Research The BoTree and its values, especially around wellbeing and luxury hospitality. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your interpersonal skills! As a Head Host, you'll need to engage with members and make them feel valued. Role-play common scenarios with friends or family to boost your confidence and refine your approach to guest interactions.
✨Tip Number 3
Be ready to showcase your organisational skills. Think about examples from your past roles where you managed busy service periods or coordinated with different teams. This will demonstrate your ability to maintain a calm and organised front-of-house environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining The BoTree team directly. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Head Host- Luxury Wellness Members Club
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and wellbeing. Remember, we’re looking for someone who can create a warm and welcoming atmosphere.
Tailor Your Application:Make sure to tailor your application to the Head Host role specifically. Highlight your experience in luxury environments and how you've created exceptional guest experiences in the past. This will show us that you understand what it takes to thrive in our Wellness Club.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills relevant to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about The BoTree and what we stand for.
How to prepare for a job interview at The BoTree - Wellness Operations
✨Know the Club Inside Out
Before your interview, make sure you research The BoTree and its unique approach to luxury hospitality. Understand their values around wellbeing, culture, and connection so you can speak confidently about how you align with their mission.
✨Showcase Your Interpersonal Skills
As a Head Host, your ability to connect with members is crucial. Prepare examples of how you've built relationships in previous roles, highlighting your communication skills and how you’ve personalised guest experiences.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage busy service periods and maintain a calm front-of-house environment. Share specific strategies or tools you use to keep everything running smoothly, especially during peak times.
✨Emphasise Your Passion for Wellbeing
Since the role revolves around a wellness-focused environment, express your genuine interest in wellbeing and community engagement. Share any relevant experiences or initiatives you've been involved in that reflect this passion.
