At a Glance
- Tasks: Lead the front-of-house team to create exceptional member experiences.
- Company: The BoTree, a luxury wellness club redefining hospitality.
- Benefits: 28 days holiday, complimentary stays, and wellness programmes.
- Other info: Flexible hours with opportunities for community engagement.
- Why this job: Shape the future of luxury hospitality and connect with members.
- Qualifications: Experience in luxury environments and strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Join us at The BoTree as we redefine luxury hospitality through wellbeing, culture and connection. The BoTree Wellness Club will be a private members environment where every guest experience is thoughtful, personalised and seamless. We are seeking a Head Host to lead the front-of-house welcome experience and set the tone for every member interaction.
The Role
As Head Host, you will be the face of the Wellness Club, creating an exceptional first impression and ensuring every member feels recognised, valued and connected.
- Leading the host team to deliver a warm, professional and highly personalised welcome
- Managing reservations, arrivals and flow within the Wellness Club
- Building strong relationships with members and understanding individual preference
- Coordinating closely with Restaurant, Wellness and Membership teams to ensure seamless service
- Handling guest enquiries, requests and feedback with confidence and care
- Maintaining a calm and organised front-of-house environment at all times
- Training and developing the host team to deliver luxury service standards
- Supporting member events and community engagement initiatives
About You
- You are naturally engaging, highly organised and thrive in guest-facing luxury environments.
- Experience as a Head Host, Senior Host or Reception Supervisor in a private members club, luxury restaurant or hotel
- Exceptional interpersonal and communication skills
- Strong organisational ability and attention to detail
- A passion for delivering personalised guest experiences
- Confidence managing busy service periods with professionalism
- A genuine interest in wellbeing, hospitality and community-led environments
- Flexibility to work evenings and weekends
What We Offer
- 28 days holiday including bank holidays, rising with service
- Birthday day off
- Complimentary anniversary stay including dinner and breakfast
- Hilton Go Travel Programme for team members, family and friends
- Meals provided while on duty
- Cycle to work scheme
- Employee assistance and financial wellbeing programmes
- Two paid community days per year
- Recommend a friend bonus scheme
This is a unique opportunity to shape the guest experience from the very beginning of an exciting new hospitality concept.
Head Host in City of Westminster employer: The BoTree - Wellness Operations
At The BoTree, we pride ourselves on being an exceptional employer, offering a unique opportunity to be part of a pioneering luxury hospitality experience focused on wellbeing and community. Our supportive work culture fosters personal and professional growth, with comprehensive training and development programmes, alongside generous benefits such as 28 days holiday, complimentary stays, and a strong emphasis on employee wellbeing. Join us in creating memorable experiences for our members while enjoying a fulfilling career in a vibrant and engaging environment.
Contact Details:
The BoTree - Wellness Operations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Host in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Dive into The BoTree's values and mission, especially their focus on wellbeing and connection. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! As a Head Host, you'll need to shine in guest-facing situations. Role-play with a friend or family member to get comfortable with handling various scenarios, from warm welcomes to managing feedback.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The BoTree on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your initiative and genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining The BoTree and ready to contribute to their luxury hospitality experience.
We think you need these skills to ace Head Host in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Head Host role at The BoTree. Highlight your experience in luxury environments and how you've created exceptional guest experiences in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The BoTree - Wellness Operations
✨Know the Company Inside Out
Before your interview, take some time to research The BoTree and its unique approach to luxury hospitality. Understand their values around wellbeing, culture, and connection, and think about how you can embody these in your role as Head Host.
✨Showcase Your Interpersonal Skills
As a Head Host, you'll be the face of the Wellness Club. Prepare to demonstrate your exceptional communication skills during the interview. Share examples of how you've built strong relationships with guests in previous roles and how you handle feedback with care.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage busy service periods and maintain a calm front-of-house environment. Think of specific situations where you successfully led a team or resolved guest issues, and be ready to discuss them in detail.
✨Express Your Passion for Wellbeing and Community
The BoTree values a genuine interest in wellbeing and community-led environments. Be prepared to talk about why these aspects are important to you and how they influence your approach to hospitality. This will show your alignment with their mission.
