At a Glance
- Tasks: Manage reservations and ensure exceptional guest experiences at a luxury hotel.
- Company: The BoTree, Conde Nast Best New Hotel 2025, located in Marylebone and Mayfair.
- Benefits: 28 days holiday, gym access, birthday off, and employee discounts.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Join a passionate team in luxury hospitality and create unforgettable experiences.
- Qualifications: Experience in luxury hotel reservations and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.
We are seeking an exceptional Reservations and Groups Agent to join our talented onsite team.
Key Responsibilities:
- Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards.
- Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting.
- Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements.
- Prepare and send booking confirmations, pro‑forma invoices, and deposit schedules, ensuring clarity and accuracy.
- Monitor payment schedules and follow up on deposits and final balances in line with the hotel’s policies.
- Assist with compiling group itineraries and liaise with relevant departments to ensure all operational aspects are communicated.
- Respond to guest and client queries in a professional, timely, and personalised manner.
- Support in managing OTA and third‑party booking channels, ensuring alignment with internal systems and rate parity.
- Contribute to revenue and occupancy reporting by maintaining accurate records and supporting reservation‑related analysis.
What we’re Looking For:
- Experience in Reservations roles within luxury hotels.
- Effective knowledge of Reservations systems and procedures.
- Foster a culture of excellence, service and welcome.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full‑time onsite role: 40 hours per week, Monday to Friday with Saturday on a rotation basis.
Our Benefits:
- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Stream financial wellbeing program.
- Access to gym and health club at our sister hotel Lincoln Plaza.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!
Reservations and Groups Agent employer: The BoTree - Revenue
The BoTree in the vibrant City of Westminster is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a strong commitment to creating memorable guest experiences, team members enjoy various perks and the chance to collaborate with passionate professionals in the hospitality industry, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Groups Agent
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality industry, especially those who work at The BoTree or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching The BoTree’s values of Truth, Love, and Compassion. Think about how your experience aligns with these values and be ready to share examples that showcase your passion for guest satisfaction.
✨Tip Number 3
Practice your communication skills! As a Reservations and Groups Agent, you'll need to handle enquiries professionally. Role-play with a friend or family member to get comfortable with responding to different types of queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The BoTree team.
We think you need these skills to ace Reservations and Groups Agent
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your dedication to guest satisfaction and how you embody our values of Truth, Love, and Compassion.
Be Detail-Oriented:As a Reservations and Groups Agent, attention to detail is key. Make sure your application is free from typos and errors. Double-check your information and ensure everything aligns with the job description to show us you’re the right fit!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the role. Highlight your experience in reservations within luxury hotels and any relevant systems you’ve used.
Apply Through Our Website:We want to hear from you directly! Make sure to apply through our website to ensure your application gets to the right hands. It’s the best way for us to see your enthusiasm and commitment to joining The BoTree team!
How to prepare for a job interview at The BoTree - Revenue
✨Know Your Stuff
Before the interview, make sure you’re familiar with The BoTree and its values of Truth, Love, and Compassion. Research their services, especially the LAVO restaurant and wellness centre, so you can speak confidently about how your experience aligns with their luxury hospitality standards.
✨Showcase Your Experience
Be ready to discuss your previous roles in reservations at luxury hotels. Prepare specific examples that highlight your attention to detail, accuracy in handling bookings, and how you’ve successfully liaised with different departments to meet guest needs.
✨Demonstrate Your Passion
Express your enthusiasm for sustainability and guest satisfaction during the interview. Share any relevant experiences or initiatives you’ve been part of that reflect your commitment to these values, as they are crucial to The BoTree’s ethos.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the hotel’s operations. Inquire about how the Reservations and Groups Agent collaborates with other teams or how they handle peak booking periods. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
