At a Glance
- Tasks: Manage reservations and ensure exceptional guest experiences at a luxury hotel.
- Company: The BoTree, Conde Nast Best New Hotel 2025, located in Marylebone and Mayfair.
- Benefits: 28 days holiday, gym access, birthday off, and employee discounts.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create unforgettable experiences in luxury hospitality.
- Qualifications: Experience in luxury hotel reservations and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 € per year.
The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.
We are seeking an exceptional Reservations and Groups Agent to join our talented onsite team.
Key Responsibilities:- Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards.
- Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting.
- Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements.
- Prepare and send booking confirmations, pro‑forma invoices, and deposit schedules, ensuring clarity and accuracy.
- Monitor payment schedules and follow up on deposits and final balances in line with the hotel’s policies.
- Assist with compiling group itineraries and liaise with relevant departments to ensure all operational aspects are communicated.
- Respond to guest and client queries in a professional, timely, and personalised manner.
- Support in managing OTA and third‑party booking channels, ensuring alignment with internal systems and rate parity.
- Contribute to revenue and occupancy reporting by maintaining accurate records and supporting reservation‑related analysis.
- Experience in Reservations roles within luxury hotels.
- Effective knowledge of Reservations systems and procedures.
- Foster a culture of excellence, service and welcome.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full‑time onsite role: 40 hours per week, Monday to Friday with Saturday on a rotation basis.
Our Benefits:- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Stream financial wellbeing program.
- Access to gym and health club at our sister hotel Lincoln Plaza.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!
Reservations and Groups Agent in City of Westminster employer: The BoTree - Revenue
At The BoTree, we pride ourselves on being an exceptional employer, offering a vibrant work culture rooted in our values of Truth, Love, and Compassion. Our team enjoys a range of benefits including a cycle to work scheme, access to wellness facilities, and generous holiday allowances, all within the luxurious setting of our award-winning hotel located between Marylebone and Mayfair. We are committed to fostering employee growth and satisfaction, making it a truly rewarding place to build your career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Groups Agent in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector, especially those who might know someone at The BoTree. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching The BoTree's values of Truth, Love, and Compassion. Think about how you can demonstrate these in your responses and show them you're a perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions for Reservations roles. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It shows you're genuinely interested in joining The BoTree team and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Reservations and Groups Agent in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! Share experiences that highlight your commitment to guest satisfaction and how you embody our values of Truth, Love, and Compassion.
Be Detail-Oriented:As a Reservations and Groups Agent, attention to detail is key. Make sure your application is free from typos and errors. Double-check your information and ensure everything aligns with the brand standards we uphold at The BoTree.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the role. Highlight your experience in luxury hotel reservations and any relevant systems you’ve worked with.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The BoTree. We can’t wait to hear from you!
How to prepare for a job interview at The BoTree - Revenue
✨Know Your Stuff
Before the interview, make sure you’re familiar with The BoTree and its values of Truth, Love, and Compassion. Research their services, especially the LAVO restaurant and wellness centre, so you can speak confidently about how your experience aligns with their luxury hospitality standards.
✨Showcase Your Experience
Be ready to discuss your previous roles in luxury hotel reservations. Prepare specific examples that highlight your attention to detail, ability to handle enquiries professionally, and how you've contributed to revenue and occupancy reporting in past positions.
✨Demonstrate Team Spirit
Since the role involves liaising with various departments, emphasise your teamwork skills. Share instances where you successfully collaborated with sales, front office, or revenue teams to meet guest needs or resolve issues.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the hotel's approach to sustainability and guest satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of creating unforgettable experiences.
