At a Glance
- Tasks: Ensure the Team Hub is stocked and welcoming while providing excellent service.
- Company: Join a dynamic team at Hilton Hotels, known for its supportive culture.
- Benefits: Enjoy discounted hotel stays, gym access, and extra holiday on your birthday.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Be part of a team that values truth, love, and compassion in every interaction.
- Qualifications: Previous experience in a similar role and a passion for guest service.
The predicted salary is between 10 - 12 £ per hour.
We are now seeking an exceptional Heart of House Host to work within our talented team in delivering great team experiences. The role is part-time: 5 shifts per week, 3:30 pm–7:30 pm (4-hour shift).
Key Responsibilities
- Ensure the Team Hub is fully stocked and prepared for all meal periods by replenishing food, beverages, and service items as needed.
- Maintain a clean, tidy, and welcoming environment in the Team Hub at all times.
- Ensure accurate allergen, dietary and menu information is displayed.
- Perform regular daily cleaning and checks of all equipment including coffee and drinks machines.
- Monitor and maintain accurate stock and request reorders when required.
- Display and rotate stock efficiently to ensure product freshness and reduce waste.
- Provide a friendly and welcoming service, contributing positively to the overall team experience.
- Uphold the highest health, safety, and hygiene standards in all food and beverage handling practices.
- Respond to any team member requests or queries in a courteous and efficient manner.
Benefits
- Discounted hotel rooms through Hilton Hotels
- Cycle to work scheme and complimentary gym access at our sister hotel Lincoln Plaza
- Dedicated employee assistance programme through Health Assured
- Financial wellbeing support
- Complimentary overnight stay to celebrate your work anniversary
- Birthday holiday: an extra day’s holiday on your birthday
- Recommend a friend bonus: up to £750!
- 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments
- Meals included whilst on duty and workplace pension scheme
Requirements
- Previous experience as a Heart of House Host or a similar role is preferred
- A passion for high quality guest service with attention to detail
- Ability to communicate effectively with colleagues and guests
- Understanding and sharing our values: Truth, Love, and Compassion
Heart of House Host employer: The BoTree - Housekeeping
Join our dynamic team as a Heart of House Host, where we prioritise creating exceptional experiences for our staff and guests alike. With benefits like discounted hotel stays, a cycle to work scheme, and generous holiday allowances, we foster a supportive work culture that values your well-being and growth. Located in a vibrant area, we offer a unique opportunity to thrive in a friendly environment that champions teamwork and high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Heart of House Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with their team. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your previous experience as a Heart of House Host and how it aligns with their values of Truth, Love, and Compassion.
✨Tip Number 3
Dress the part! Make sure you look presentable and professional for your interview. A smart appearance shows that you respect the opportunity and are serious about joining their talented team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Heart of House Host
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for high-quality guest service shine through. We want to see that you genuinely care about creating a welcoming environment for the team.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Whether it's about maintaining cleanliness or ensuring accurate allergen information, we love candidates who take pride in their work.
Communicate Clearly:Effective communication is key! Use clear and concise language in your application to demonstrate your ability to connect with both colleagues and guests. We appreciate straightforwardness.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at The BoTree - Housekeeping
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Heart of House Host. Familiarise yourself with tasks like stocking the Team Hub, maintaining cleanliness, and ensuring accurate allergen information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a friendly and welcoming service, think of examples from your past experiences where you went above and beyond for guests or team members. Be ready to share these stories during the interview to highlight your passion for high-quality guest service.
✨Emphasise Teamwork and Communication
The Heart of House Host position requires effective communication with both colleagues and guests. Prepare to discuss how you've successfully worked in a team environment before, and be ready to explain how you handle queries or requests courteously and efficiently.
✨Align with Company Values
Understanding and sharing the values of Truth, Love, and Compassion is crucial. During your interview, express how these values resonate with you and provide examples of how you've embodied them in your previous roles. This will show that you're not just a fit for the job, but also for the company culture.
