At a Glance
- Tasks: Deliver exceptional turndown service and create welcoming guest environments.
- Company: The BoTree, a luxury hotel focused on purposeful hospitality.
- Benefits: 28 days holiday, complimentary stays, and financial wellbeing programmes.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
- Why this job: Join a team that values care, detail, and creating memorable guest experiences.
- Qualifications: Attention to detail, passion for hospitality, and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
About The BoTree
At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.
We are looking for a Turndown Attendant to join our Housekeeping Team. This role plays an important part in creating memorable guest experiences by ensuring guest rooms are refreshed, prepared and presented to the highest standards each evening, providing comfort and attention to detail that reflects our commitment to conscious luxury. This role is 25 hours per week, working 5 days a week, 5 hours per day.
Responsibilities
- Deliver turndown service to guest rooms in accordance with hotel and brand standards
- Refresh guest bedrooms and bathrooms, ensuring exceptional cleanliness and presentation
- Replenish guest amenities, towels and supplies as required
- Prepare beds and sleeping areas to create a welcoming and comfortable environment for guests.
- Respond promptly and professionally to guest requests and housekeeping requirements
- Report maintenance issues, damages or lost property in accordance with hotel procedures
- Maintain housekeeping pantries and service areas in a clean and organised condition.
About You
You appreciate the impact that thoughtful touches can have on a guest’s stay and enjoy creating environments that feel welcoming, comfortable and cared for. You take pride in delivering work to a consistently high standard and ensure the importance of discretion and professionalism.
You are passionate about hospitality and enjoy being part of a team that creates memorable experiences through genuine care and attention to detail.
We’re looking for someone with:
- Excellent attention to detail and pride in delivering exceptional standards
- Positive and professional approach with a passion for hospitality
- Customer-focused with the ability to anticipate guest needs
- Ability to work independently while contributing to a collaborative team environment
- Strong organisational and time management skills
- Flexible and reliable with the availability to work evenings, weekends and public holidays.
What we offer
- Cycle to work scheme
- Dedicated employee assistance programme through Health Assured
- ‘Stream’ financial wellbeing programme.
- Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
- An extra day’s holiday on your birthday.
- Hilton Go Travel Programme for Team Members and Family and Friends.
- Recommend a friend bonus up to £750
- 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
- 2 paid community days per year.
- Meals provided while on duty.
Join Us
At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.
If you take pride in creating exceptional guest experiences through thoughtful service and attention to detail, we would love to hear from you. Join us and be part of a hotel where conscious luxury, exceptional service and meaningful connections are at the heart of everything we do.
Turndown Attendant in City of Westminster employer: The BoTree - Housekeeping
At The BoTree, we pride ourselves on being an exceptional employer that values our team members as much as our guests. Located in a vibrant area, we offer a supportive work culture that fosters personal and professional growth, alongside generous benefits such as extra holiday on your birthday, complimentary stays, and a commitment to community engagement. Join us in creating memorable experiences through conscious luxury and be part of a team that truly cares.
StudySmarter Expert Advice🤫
We think this is how you could land Turndown Attendant in City of Westminster
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The BoTree - Housekeeping and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Turndown Attendant in City of Westminster
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The BoTree - Housekeeping that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The BoTree - Housekeeping.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The BoTree - Housekeeping get a sense of who you are beyond your experience!
How to prepare for a job interview at The BoTree - Housekeeping
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The BoTree - Housekeeping and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
