At a Glance
- Tasks: Ensure the Team Hub is stocked and welcoming while providing excellent service.
- Company: Join a dynamic team at Hilton Hotels, known for its supportive culture.
- Benefits: Enjoy discounted hotel stays, gym access, and extra holiday on your birthday.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Be part of a team that values truth, love, and compassion in every interaction.
- Qualifications: Experience in hospitality and a passion for guest service are preferred.
The predicted salary is between 12 - 15 £ per hour.
We are now seeking an exceptional Heart of House Host to work within our talented team in delivering great team experiences. The role is part-time: 5 shifts per week, 3:30 pm–7:30 pm (4-hour shift).
Key Responsibilities
- Ensure the Team Hub is fully stocked and prepared for all meal periods by replenishing food, beverages, and service items as needed.
- Maintain a clean, tidy, and welcoming environment in the Team Hub at all times.
- Ensure accurate allergen, dietary and menu information is displayed.
- Perform regular daily cleaning and checks of all equipment including coffee and drinks machines.
- Monitor and maintain accurate stock and request reorders when required.
- Display and rotate stock efficiently to ensure product freshness and reduce waste.
- Provide a friendly and welcoming service, contributing positively to the overall team experience.
- Uphold the highest health, safety, and hygiene standards in all food and beverage handling practices.
- Respond to any team member requests or queries in a courteous and efficient manner.
Benefits
- Discounted hotel rooms through Hilton Hotels.
- Cycle to work scheme and complimentary gym access at our sister hotel Lincoln Plaza.
- Dedicated employee assistance programme through Health Assured.
- Financial wellbeing support.
- Complimentary overnight stay to celebrate your work anniversary.
- Birthday holiday: an extra day’s holiday on your birthday.
- Recommend a friend bonus: up to £750!
- 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
- Meals included whilst on duty and workplace pension scheme.
Requirements
- Previous experience as a Heart of House Host or a similar role is preferred.
- A passion for high quality guest service with attention to detail.
- Ability to communicate effectively with colleagues and guests.
- Understanding and sharing our values: Truth, Love, and Compassion.
Heart of House Host in City of Westminster employer: The BoTree - Housekeeping
Join our dynamic team as a Heart of House Host, where you'll be part of a supportive work culture that prioritises employee wellbeing and growth. Enjoy fantastic benefits such as discounted hotel stays, a birthday holiday, and access to fitness facilities, all while contributing to a welcoming environment for your colleagues. With opportunities for personal development and a commitment to high standards, this role offers a meaningful and rewarding experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Heart of House Host in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Heart of House Host role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to share why you're the perfect fit for the team. Highlight your passion for guest service and your attention to detail – it’s what they’re looking for!
✨Tip Number 3
Stay proactive! If you see a job opening on our website, don’t wait around. Apply as soon as possible and follow up with a friendly email to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Be prepared for the interview! Research common questions for hospitality roles and think about how your previous experiences relate to the responsibilities of a Heart of House Host. Confidence is key, so practice makes perfect!
We think you need these skills to ace Heart of House Host in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for high-quality guest service shine through. We want to see that you genuinely care about creating a welcoming environment for the team!
Tailor Your Experience:Make sure to highlight any previous experience as a Heart of House Host or in similar roles. We love seeing how your background aligns with what we do, so don’t hold back on those relevant details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The BoTree - Housekeeping
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Heart of House Host. Familiarise yourself with tasks like maintaining the Team Hub, ensuring cleanliness, and managing stock. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great team experiences, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to help colleagues or guests, as this will highlight your passion for high-quality service.
✨Emphasise Teamwork and Communication
The Heart of House Host position requires effective communication with both team members and guests. Prepare to discuss how you’ve successfully collaborated with others in previous roles. Highlight any experiences where you resolved conflicts or improved team dynamics.
✨Align with Company Values
Familiarise yourself with the company's values: Truth, Love, and Compassion. Be prepared to explain how these values resonate with you and how you can embody them in your work. This will show that you’re not just looking for a job, but that you genuinely connect with their mission.
