At a Glance
- Tasks: Lead a vibrant café team, ensuring excellent service and a welcoming atmosphere.
- Company: SPACE Café, a stylish hangout in St Andrews with a focus on good vibes.
- Benefits: Flexible hours, discounts, career development, and access to your pay as you earn.
- Other info: Perfect for those who thrive in fast-paced environments and love working with people.
- Why this job: Join a fun team, serve great coffee, and create memorable experiences for customers.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
Location: 76 South Street, St Andrews, KY16 9JT
Full-Time | Permanent | 40 Hours Per Week
About Us – A SPACE You’ll Want to Be At
SPACE Café is all about good coffee, good food, and good people. We’re a bright, buzzy spot in the heart of St Andrews where the playlists are always on point, the bagels are stacked, and the coffee is dialled to perfection with our own 'Lilys' blend. Whether you’re grabbing a flat white before a seminar, setting up for a laptop day, or hanging out with mates – we’re a chill, stylish hangout where everyone feels welcome.
Part of Scotsman Hospitality, we’ve got strong support behind us, but we keep things cool, independent, and full of personality.
The Role – Lead the Vibe
We’re on the lookout for a Café Supervisor who’s full of positive energy, passionate about hospitality, and ready to help lead an amazing team. Supporting the Cafe Manager – keeping service smooth, the team motivated, and the vibes just right. If you know your espresso from your macchiato, and you thrive in fast-paced, people-first environments – this one’s for you.
Role Description - Our Expectation
- To serve all customers who enter the business and exceed their expectations, ensuring that you comply with all compliance and venue standards.
- To become an Ambassador for Scotsman Group by delivering an outstanding customer experience on every occasion.
Your Responsibilities ...
- Ensure that the tables and bar are set up for service.
- Warm and friendly approach to all customers.
- Works efficiently and at a speed that matches business levels.
- Organises daily workload, positively adapting to operational changes within the venue.
- Detailed knowledge of the menu.
- Good product knowledge – coffee, sandwiches, etc.
- Customer orientated approach – can anticipate customer needs.
- Meets and greets customers within 10 seconds of them entering the venue/approaching the bar, in a confident, friendly manner.
- Communicates promotions/specials as per venue and cross sells other venues where appropriate.
- Ensures all staff are aware of incentives/daily shift goals.
- Excellent knowledge of the till and can take all forms of payment including credit cards.
- Can make coffee to venue specification.
- Engages with customers throughout service.
- Can confidently supervise the team, ensuring the customers’ needs are being put first.
- Communicates with all team members positively and in an open manner.
- Supports new staff to settle into the venue.
- Supports the management team by motivating the staff and consistently demonstrating good teamwork skills.
- Coaches and trains other staff to ensure they carry out the operational procedures correctly and follow the Customer Journey.
- Confident in dealing with complaints, passing onto a manager if necessary.
- Can organise and keep tidy stocks in the cellar, has awareness and understanding of required stock levels.
- Can take bookings in line with venue booking system – aware of booth packages etc.
- Identifies any operational problems and highlights them to management, providing suggestions to help identify resolutions quickly and efficiently.
- Adheres to both Company and Venue standard operating procedures, including statutory legislation requirements, leading by example at all times.
- May be required to open and close the venue in the absence of the manager.
- Knows and follows health and safety, fire procedures – washing hands, fire exits etc.
- Engaging with customers to encourage them to spend longer in the venue and give repeat custom such as recommending premium products and informing them of future events.
- Follows checklist for clear up.
- Supervises and takes control so clear up/next day prep is completed efficiently.
You’ll Be a Great Fit If...
- Good communication skills.
- Ability to work within team and supervise a team.
- Ability to work under pressure.
- Excellent customer care skills.
- Good time management and ability to prioritize effectively.
- Able to delegate effectively.
What We Offer
- Wagestream: Access up to 40% of your pay as you earn it.
- 30% off food and cinema tickets across all Scotsman venues.
- Discounted hotel and apartment stays.
- Access to Scotsman Perks – a portal full of discounts and treats.
- Flexible working opportunities.
- Cycle to Work Scheme.
- Career development through the Scotsman Steps training programme.
- Refer-a-Friend Scheme.
- Holiday Purchase Scheme for those extra days off.
Next Steps
Sound like a bit of you? Hit apply now and let’s talk. We’re looking for someone who can bring their personality, leadership, and love for great coffee to the table. Could that be you?
Cafe Supervisor (SPACE Cafe) in Saint Andrews employer: The Bothy St Andrews
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With over 40 venues, employees benefit from flexible working opportunities, comprehensive training programmes for career development, and unique perks like 100% of tips retained and discounts across all venues. Join us to be part of a dynamic team that values your growth and well-being in a rewarding culinary environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor (SPACE Cafe) in Saint Andrews
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bothy St Andrews. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bothy St Andrews
Don't be shy about reaching out to The Bothy St Andrews directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Supervisor (SPACE Cafe) in Saint Andrews
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bothy St Andrews and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bothy St Andrews
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
