At a Glance
- Tasks: Lead the technical vision for ServiceNow CSM solutions and drive architectural decisions.
- Company: Join a forward-thinking enterprise services squad with a global impact.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on AI-assisted tools and career advancement.
- Why this job: Shape innovative solutions and elevate engineering practices in a dynamic environment.
- Qualifications: 8+ years in enterprise software with strong ServiceNow expertise and coding skills.
The predicted salary is between 51750 - 63250 £ per year.
In this role you will be the senior technical authority for the ServiceNow CSM scope within the Enterprise Services squad, shaping the technical vision and ensuring scalable, secure solutions. You’ll translate business needs into robust designs, own architectural decisions, and drive long-term maintainability. Expect hands-on development, platform governance, and proactive risk management in a globally-used capability. You will work with cross-functional partners to elevate engineering practices and leverage AI-assisted tools to improve delivery quality and impact.
Responsibilities
- Own the technical narrative for squad products and defend architectural decisions in senior stakeholder discussions.
- Design and implement robust, scalable, and secure ServiceNow-based solutions aligned with enterprise standards.
- Deliver high-quality, maintainable software with opportunities to adopt new technologies.
- Create clear design and technical documentation to support long-term maintainability.
- Communicate effectively with both technical and non-technical stakeholders, including demonstrations and data analysis.
- Coach engineers through code reviews, design discussions, and hands-on pairing.
Key requirements
- 8+ years of experience in enterprise software with strong ServiceNow platform expertise.
- Senior technical reference for a product/squad with end-to-end design ownership.
- Strong hands-on experience with ServiceNow CSM and scoped application design.
- Experience in performance, integrations, and product reliability; upgrades/maintenance a plus.
- Proficiency in JavaScript (server and client scripting), security, and debugging.
- Hands-on use of AI coding assistants and agentic tools with awareness of security guardrails.
- Experience building integrations using REST and GraphQL APIs with proper authentication and API security.
- ServiceNow certifications are highly preferred (e.g., CSA, CAD, CSM).
- Clear technical communication; ability to articulate designs and trade-offs.
- Strong collaboration with cross-functional teams.
- Proactive risk identification and decision-making under pressure.
- ServiceNow CSM and scoped applications.
- REST and GraphQL API integrations.
- JavaScript (server/client).
ServiceNow CSM Principal Engineer employer: The Boston Consulting Group
At Boston Consulting Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where diverse perspectives are valued. Located in a vibrant city, BCG provides unique advantages such as access to industry leaders and the chance to work on transformative projects that make a real impact in the business world.
Contact Details:
The Boston Consulting Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow CSM Principal Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at The Boston Consulting Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace ServiceNow CSM Principal Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at The Boston Consulting Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at The Boston Consulting Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at The Boston Consulting Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If The Boston Consulting Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
