Overview
In this role you will be the senior technical authority for the ServiceNow CSM scope within the Enterprise Services squad, shaping the technical vision and ensuring scalable, secure solutions. You’ll translate business needs into robust designs, own architectural decisions, and drive long-term maintainability. Expect hands-on development, platform governance, and proactive risk management in a globally-used capability. You will work with cross-functional partners to elevate engineering practices and leverage AI-assisted tools to improve delivery quality and impact.
Responsibilities
- Own the technical narrative for squad products and defend architectural decisions in senior stakeholder discussions
- Design and implement robust, scalable, and secure ServiceNow-based solutions aligned with enterprise standards
- Deliver high-quality, maintainable software with opportunities to adopt new technologies
- Create clear design and technical documentation to support long-term maintainability
- Communicate effectively with both technical and non-technical stakeholders, including demonstrations and data analysis
- Coach engineers through code reviews, design discussions, and hands-on pairing
Key requirements
- 8+ years of experience in enterprise software with strong ServiceNow platform expertise
- Senior technical reference for a product/squad with end-to-end design ownership
- Strong hands-on experience with ServiceNow CSM and scoped application design
- Experience in performance, integrations, and product reliability; upgrades/maintenance a plus
- Proficiency in JavaScript (server and client scripting), security, and debugging
- Hands-on use of AI coding assistants and agentic tools with awareness of security guardrails
- Experience building integrations using REST and GraphQL APIs with proper authentication and API security
- ServiceNow certifications are highly preferred (e.g., CSA, CAD, CSM)
- Clear technical communication; ability to articulate designs and trade-offs
- Strong collaboration with cross-functional teams
- Proactive risk identification and decision-making under pressure
- ServiceNow CSM and scoped applications
- REST and GraphQL API integrations
- JavaScript (server/client)
ServiceNow CSM Principal Engineer in London employer: The Boston Consulting Group
At Boston Consulting Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where diverse perspectives are valued. Located in a vibrant city, BCG provides unique advantages such as access to industry leaders and the chance to work on transformative projects that make a real impact in the business world.
Contact Details:
The Boston Consulting Group Recruitment Team
