Global Product Director - IT Asset Management in London

Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You'll DoThe IT Asset Management (ITAM) Process Owner is accountable for the end-to-end design, governance, automation, and performance of the ITAM lifecycle across BCG. This role establishes clear ownership, drives process consistency and compliance, and ensures ITAM reliably supports financial, risk, security, and user productivity outcomes.The ITAM Process Owner defines the “what” and the “why” of the ITAM capability; including lifecycle workflows, governance standards, automation priorities, and measurable outcomes; in close partnership with the ServiceNow / platform engineering team, which owns the technical “how.”This role is positioned as a global transformation leader accountable for measurable business value, including capital efficiency, audit defensibility, and risk reduction, not solely operational process management.The ITAM Process Owner works closely and continuously with Information Security Risk Management (ISRM), including Security Governance, Risk, and Architecture teams, to ensure asset lifecycle processes and data management practices align with BCG’s security policies, control frameworks, and audit requirements.Key ResponsibilitiesProcess Ownership, Governance & Global StandardizationOwn the end-to-end ITAM lifecycle (Plan & Forecast, Order & Procure, Acquire & Deploy, Monitor & Manage, Retire, Dispose)Define and maintain global ITAM process standards, policies, and documentationEstablish and enforce governance, decision rights, and escalation pathsAct as the single point of accountability for ITAM performance and maturityDefine the scope of ITAM coverage (e.g., laptops, peripherals, asset classes)Establish policies for lost/stolen assets, asset recovery, and disposal complianceEnsure alignment with Finance and Security (e.g., capitalization rules, audit controls)Establish and enforce a single global ITAM standard across regions, eliminating local process variation and ensuring consistent executionEnsure ITAM lifecycle processes, data standards, and operational controls align with established security policies, standards, and regulatory requirements defined by ISRM and BCG’s Information Security Management SystemAutomation MandateOwn the mandate to eliminate manual ITAM activities through workflow automation and system integrationDrive implementation of mobile asset scanning, automated receiving, automated reclamation, automated disposal workflows, and API-driven integrations with Coupa, Workday, discovery tools, and vendorsBe accountable for measurable reduction in manual uploads, spreadsheet reliance, reconciliation effort, and swivel-chair processesEnsure “dock-to-disposal” lifecycle automation is embedded in ServiceNow to enable real-time asset visibilityStockroom & Capital Optimization StrategyOwn and enforce capital efficiency levers across the ITAM lifecycle, including:First-In, First-Out (FIFO) stock enforcementStockroom threshold configuration and governanceShelf-dwell reduction targetsRedeployment and reuse rate targetsAsset recovery compliance metricsBe accountable for reducing excess purchasing, idle inventory, and stock aging through policy and system controlsPartner with Finance to ensure ITAM data supports capital planning accuracy, forecasting discipline, and budget optimizationCapability & Product Ownership (ServiceNow / ITAM Platform)Define the functional roadmap for ITAM within ServiceNow, including lifecycle workflows, automation priorities, and integration sequencingOwn and prioritize the ITAM backlogApprove lifecycle-related configuration changes that impact governance and process integrityEnsure integrations (Workday, Coupa, discovery tools, CMDB, etc.) enable true end-to-end lifecycle visibilityDefine reporting and dashboard requirements for Finance, ITS, and leadershipBe accountable for measurable outcomes (compliance, reuse rates, cost avoidance), not just system activitySoftware Asset Management (SAM) & Software RiskExpand ITAM scope to include proactive Software Asset Management (SAM) governance and risk mitigationOwn software license compliance postureOwn SaaS shadow IT detection and mitigationEnsure Effective License Position (ELP) accuracyDrive license reclamation automationEnsure audit defensibility for major publishers (e.g., Microsoft, Oracle, SAP, Adobe)Align entitlement records with procurement and usage dataPartner with Security and Risk to mitigate regulatory and contractual exposure related to software compliancePartner closely with ISRM teams to ensure software asset management practices support vulnerability management, compliance monitoring, and security audit readinessCMDB & Data StewardshipDefine service offerings and critical dependencies mapped in the CMDBEnsure ITAM and CMDB data reflects operational reality (e.g., asset criticality, ownership, lifecycle status)Validate impact analysis used during Change ManagementAct as first line of defense against data decay by investigating alerts and errorsServe as gatekeeper for manual and bulk data updatesReconcile discrepancies between discovery, purchasing, and lifecycle dataProcess and validate bulk imports (ASNs, disposal certificates, vendor feeds)Identify and remediate stale, missing, or duplicate recordsTranslate raw CMDB and ITAM data into actionable insights for leadershipBe accountable for achieving and sustaining high-confidence asset data accuracyEnsure asset data integrity supports security monitoring, device accountability, and audit-ready asset inventories required for regulatory and client assurance obligationsRoles, Responsibilities & AdoptionDefine roles and responsibilities across Local IT, ITBP, Personal Productivity, Finance, Risk, and SecurityDrive global adoption and compliancePartner with regional ITS leadership to resolve execution gapsLead change management initiatives to ensure process adherenceEnsure ITAM becomes an enforced global standard, not a best-effort regional practiceData, Metrics & Business OutcomesDefine and track ITAM KPIs:Data accuracyRecovery timelinesReuse/redeployment ratesStock agingForecast accuracyLicense reclamation rateDisposal complianceEnsure asset data is audit-ready and compliantDeliver quantifiable financial value tied directly to ITAM performance, including:Reduced excess purchasingIncreased asset reuseImproved recovery complianceSoftware cost avoidanceReduced audit exposureSupport enterprise security posture by ensuring ITAM contributes to accurate asset inventories, lifecycle traceability, and compliance with internal and external security auditsSuccess MeasuresClearly owned and documented global ITAM processHigh-confidence lifecycle data used for decision-makingReduced manual effort and reworkImproved compliance and risk postureDemonstrated capital efficiency improvementClear, prioritized automation roadmap aligned to business valueWhat You'll BringRequired Experience & SkillsExperience in IT Asset Management, Service Management, lifecycle governance, or enterprise process ownershipDemonstrated experience owning and improving end-to-end business processes or productsProven ability to define strategic roadmaps and manage prioritized backlogsExperience working with ServiceNow (ITAM and/or CMDB required)Strong governance mindset with demonstrated experience improving data quality and audit readinessExperience driving cross-functional alignment across IT, Finance, Procurement, Risk, and EngineeringDemonstrated ability to lead change initiatives and drive global process adoptionStrong analytical and problem-solving skills, with ability to translate operational data into actionable business insightsExcellent stakeholder management and executive communication skillsPreferred QualificationsExperience with ServiceNow HAM Pro and/or SAM ProExperience implementing workflow automation and enterprise system integrationsFamiliarity with capital planning, stock optimization, and lifecycle cost managementExperience managing software license compliance and SaaS governanceExperience operating in a global, matrixed organizationBoston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.Job SummaryJob number: 58290Profession: Technology and Engineering