Overview
In this role you lead BCG’s enterprise business platform ecosystem, anchored by ServiceNow, to deliver reliable, secure, and AI-ready platforms at scale. You will own platform operations, governance, budgets, and vendor relationships, partnering with business stakeholders to ensure platforms unlock real value. You’ll shape technical direction, oversee 24/7 support, and drive continuous improvement while aligning platforms with the firm’s strategy. This is a chance to influence how BCg operates and delivers digital capability across the organization.
Responsibilities
- Own and operate the business platform portfolio, with ServiceNow as the flagship platform
- Oversee end-to-end platform operations: maintenance, patching, releases, change management
- Lead 24/7 support, incident management, and post-incident reviews
- Manage financials and vendor relationships, including contracts and SLAs
- Ensure security posture and regulatory compliance across platforms
- Collaborate with business stakeholders to translate needs into platform capabilities
- Lead and develop technical teams and enable 24/7 coverage
- Shape future platform ecosystem, pursuing AI-enabled modernization
Key requirements
- 12+ years in senior technical leadership for enterprise platforms
- Hands-on knowledge of ServiceNow or similar enterprise platform
- Proven experience with platform budgets, vendor management, and cost optimization
- Experience leading 24/7 technical support operations and incident management
- Strong security and compliance track record for handling sensitive data
- Experience building leading technical teams and managing external vendors
- Forward-looking technology vision including agentic AI and automation
- ITIL certification or equivalent; ServiceNow certifications are a plus
- Familiarity with agile methodologies
- cross-functional collaboration
- clear communication with technical and business stakeholders
- leadership and people development
- ServiceNow architecture
- workflow design and release management
- security and compliance practices
Global IT Tech Area Lead & Senior Director - IT & Business Platforms in London employer: The Boston Consulting Group
At Boston Consulting Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where diverse perspectives are valued. Located in a vibrant city, BCG provides unique advantages such as access to industry leaders and the chance to work on transformative projects that make a real impact in the business world.
Contact Details:
The Boston Consulting Group Recruitment Team
