Senior Creative Manager - Design Studios in London

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Senior Creative Manager in the Design Studios (DS), you will be the creative leader, inspiring clients with creative solutions that deliver business impact. You will bring design inspiration and thought leadership to our clients and our creative teams, setting the long-term creative vision and strategies, and driving delivery of innovative, high-quality solutions for all engagements. You will develop and implement creative solutions and approaches in various creative projects, overseeing them to completion, while creatively growing the next wave of creative leaders in Design Studios. In partnership with the Design Studios regional/global leadership team, you will develop and deliver our creative service offering, helping to drive innovation and engaging partnerships with the BCG Consulting Team. You will develop an understanding of our current client engagements, including products, services, the target audience, and competitors’ activities. You will also effectively balance creativity and business needs – providing clear direction, guidance, and feedback to influence and lead teams to drive impact and deliver excellence on budget and schedule.

YOU'RE GOOD AT

• You’re an experienced creative leader, responsible for fostering and inspiring a strong culture of collaboration, innovation, and creative excellence.
• On projects you’re responsible for driving inspiration, creative quality and delivering on client expectations.
• Developing concepts to improve the quality of production, and implementing new globally consistent standards.
• Managing and continuously developing underlying teams, high-performers and low performers.
• Engaging with DS leadership on the future vision, external business trends, and team requirements.

You’re skilled as a hands-on creative, able to direct a creative vision, with a strong working knowledge of design and creative fundamentals. You have a passion for new trends, platforms, technologies, experiences, and media; you’re able to define and maintain high-quality deliverables and other service levels across teams:

• Establishing and monitoring service levels to ensure consistent, on-time delivery of high-quality projects to support our client teams.
• Developing and maintaining feedback from clients and team members to ensure the quality of deliverables.
• Ensuring periodic review and reporting against KPIs and other performance metrics for both internal and outsourced services.
• Developing concepts to improve the quality of all creative concepts, content, and product deliverables from the regional level to align with globally consistent standards.

You’re able to establish rich and engaging partnerships with the BCG Consulting Team:

• Making effective presentations to clients and ensuring the highest quality levels in a multilingual, multinational environment.
• Receiving regular feedback on services and ensuring effective communication and high satisfaction levels between DS and consultant teams.

You enjoy managing internal and external resources and the overall vertical:

• Hiring, training, and developing internal team members, regularly monitoring and communicating performance, and providing ongoing development and coaching.
• Maintaining a high level of team engagement and motivating and coaching team members to be good service and people managers.
• Ensuring smooth coordination between DS teams and consultant teams across offices.
• Planning for appropriate resourcing and team structures to meet the evolving business needs.
• Maintaining active communication and sharing best practices across all verticals.

Your strong interpersonal skills enable you to maintain external professional relationships to ensure the ongoing availability of specialized expertise, gifted freelancers, and reputable studios and producers when their services are required.

What You'll Bring

• You have a bachelor’s degree or similar in Design, Marketing, Advertising, or a related creative field.
• You have at least 12–16 years of relevant experience in a professional services environment, design start-up, or agency.
• You’ve gained strong management experience in design and creative teams.
• You possess strong conceptual and design skills and are experienced in improving the conceptual, technical, and creative performance of teams.
• Your strong creative and problem-solving abilities enable you to effectively supplement and elevate project teams.
• You excel at establishing and maintaining effective relationships with key internal and external stakeholders.
• You’ve gained experience working in a collaborative design environment; experience working with global teams is a plus.
• You have B2B experience and strong business language knowledge.
• You have proven client-facing experience, along with persuasive and dynamic presentation skills.
• You have a demonstrated ability to understand and apply principles of visual organization, composition, information hierarchy, symbolic representation, typography, aesthetics, and the construction of meaningful designs.
• You are curious and savvy in the AI space, with a strong interest in how AI and other emerging technologies are reshaping creative work and client solutions.
• You are comfortable leveraging AI-powered tools and other technologies to enhance creativity, streamline workflows, and improve the quality and efficiency of design outputs.
• You can clearly articulate and demonstrate the value of AI and other technologies to clients, translating innovation into meaningful business and creative impact.
• You understand how to integrate AI thoughtfully into design and consulting processes while maintaining strong creative judgment and human-centered thinking.
• You have excellent English language skills; other languages are a plus.

Who You'll Work With

As part of Design Studios, you will collaborate with global designers and colleagues across BCG to bring design expertise and capabilities to clients as well as internal teams. Design Studios comprises a diverse group of talented design professionals across video, content, digital design, etc., all of which work collaboratively to deliver the most cutting-edge design solutions.

Additional Info

We are Design Studios, an in-house creative agency comprised of diverse professionals creating best-in-class solutions for our clients. We are a global, multidisciplinary team of design strategists, creative leaders, and digital experts. We craft powerful design stories for BCG to deliver inspiring solutions to our clients’ challenges. As part of BCG, Design Studios partners with consultants and clients to shape our brand by elevating our work through the power of design. We offer guidance and orientation through a strategic and audience-centric approach, and apply design, technology, and media solutions to take BCG’s achievements to the next level. As bold creative leaders, we are curious, innovative, and playful, while committed to delivering creative excellence. We recognize how to transform complex ideas into compelling stories and experiences, and how to activate new commercial opportunities at the intersection of business and design. We value innovation, co-creation, inspiration, and the business impact that design achieves. We believe in the art of the possible and in applying creative solutions to business challenges. We believe we can advance the world by conquering its complexity through a universal human language—design.