Global L&D Transformation Senior Manager in London

The Global L&D team is undergoing a significant transformation to prepare the team and the services delivered for scale, impact, consistency and quality assurance across all learning cohorts and modalities. The role focus may move depending on business needs, with the first focus area; L&D Operations and Delivery. In this role, you will work hand in hand with senior L&D leaders to design, drive, and implement change across the L&D operations ecosystem.

You will act as a connector, orchestrator, and change leader, helping translate strategic priorities into clear, executable transformation initiatives across teams, regions, systems, and partners. The role will play a critical part in driving a large-scale, multi-team transformation. The individual is expected to support and communicate the overarching narrative and strategic direction, and to actively enforce it and ensure consistent adherence across all teams. This includes acting as a guardian of the agreed strategic direction: proactively identifying deviations, challenging emerging misalignment, and escalating in a timely manner when discussions or decisions risk materially diverging from the intended course.

Key Responsibilities include:

• Own and drive L&D transformation initiatives
• Proactively lead defined workstreams or modules within large, interconnected transformation programs (e.g., operating model evolution, ways of working, tooling, data, governance)
• Drive the standardization and subsequent centralization of processes across the organization
• Balance collaboration with decisiveness, influencing senior stakeholders and teams alike while consistently reinforcing the agreed direction and preventing fragmentation
• Orchestrate a complex change agenda
• Coordinate deliverables across global, regional, and functional L&D teams
• Track progress, manage dependencies, surface risks, and ensure momentum and alignment
• Partner closely with senior leaders
• Work alongside the Global L&D Operations leadership team to translate strategic priorities into actionable plans
• Prepare clear, integrated updates for senior stakeholders highlighting progress, trade-offs, and decisions required
• Enable cross L&D collaboration
• Identify white space, overlaps, and inefficiencies across the L&D operations landscape
• Drive shared ways of working, common timelines, and aligned execution across teams
• Support leaders through change by structuring work, clarifying roles, and enabling adoption
• Build strong relationships across L&D COEs, operations teams, systems teams, shared services, and vendors
• Develop clear, concise transformation communications for different audiences
• Leverage data, learner insights, and operational metrics to inform decisions and prioritize impact
• Help establish measurement and success criteria for transformation efforts

You're Good At:

• Structuring complex problems and turning ambiguity into clear plans
• Leading change initiatives across matrixed, global organizations
• Influencing without authority, building trust at all levels
• Developing high quality, executive ready materials and communications
• Balancing strategic thinking with hands on execution
• Thriving in fast paced, evolving environments with multiple priorities
• Collaborating effectively across multicultural, multidisciplinary teams

This role is critical to ensuring L&D can scale sustainably, deliver exceptional learner experiences, and operate as a cohesive global system while continuing to evolve with the needs of the business.

What You'll Bring:

• Minimum of 4 years consulting experience or 6+ years of change management/transformation experience. Experience of change within a people focused team would be strongly preferred.
• Proven track record of driving large-scale, cross functional initiatives
• Experience working with senior stakeholders in global environments
• Strong analytical mindset, with the ability to derive insight from data
• Passion for learning, people development, and operational excellence

Who You'll Work With:

A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.