Global Change & Communications Senior Specialist - Digital Products in London

Overview

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.

What You’ll Do

We are seeking a candidate to join our Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering our digital workforce experience to employees. This role brings change management knowledge and experience collaborating with agile product delivery teams. You will collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products. You will partner with other change managers & specialists in the CoE to identify, use and contribute to best practices and lessons learned. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.

You are good at

• Executing change strategies & approaches for digital products, focused on driving and embedding the key behaviours that drive adoption.
• Key change management behaviours including:

• Conducting stakeholder assessments and developing engagement plans to address and mitigate risks.
• Conducting change impact assessments, identifying risks to delivery/adoption and creating practical and actionable mitigation activities.
• Developing and delivering strategic user framed communication plans.
• Writing, reviewing, and sending user framed communications & content.
• Developing training & enablement approaches & content.
• Tracking change management & behavioural KPIs and metrics.
• Engaging with agile squads to understand roadmaps.
• Proactively identifying and clearly articulating upcoming change & behaviours needed to support the roadmaps.
• Managing stakeholder expectations while working across multiple workstreams.
• Collaborating with cross-functional teams, designers and vendors to facilitate change activities.
• Supporting the integration of behavioural science into change management strategies.

What You’ll Bring

• 4-6 years of experience in change management role (consulting and/or project management-based experience a significant plus).
• Change management certification a plus.
• Experience operating in an agile operating model preferred.
• Exposure to behavioural science or related disciplines, with interest in developing expertise further.
• Excellent verbal and written communication. Fluent in English (writing, reading, speaking).
• University degree with demonstrated high academic achievement preferred.
• Experience or passion for structuring and solving complex problems.

Who You’ll Work With

• Product Portfolio Leads.
• Product Owners.
• Product GTM, Change and Enablement CoE members.
• BCG consulting teams.
• BCG functional leadership.

Equal Opportunity Statement

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. For more information on E-Verify, please visit the relevant official resources.