LAB Staffing Manager (12 month mat leave cover)

Locations: London | Amsterdam | Brussels

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You\’ll Do

Please note this is a 12 month maternity leave cover

Staffing is a business-critical function at BCG, managing the overall people deployment strategy and capacity management within the 3 LAB offices. You will be a member of the LAB Staffing team and you will work closely with the LAB Staffing Team, PA nodes in the ring-fence and fellow People Team colleagues.

This role is also responsible for staffing case requests, in the ring-fences and you will report into the LAB Staffing Director. You will have 1-2 direct reports at (senior) staffing specialist level. You will take responsibility as part of the escalation point for the areas you staff in ring-fence staffing team and escalating to the Staffing Director, when appropriate.

Working closely with the LAB Staffing Team, you will help ensure the LAB billability remains optimal in the ring-fences areas to staff advice on appropriate and strike the right balance between case requests and People development and preferences.

Work with closely with the Nodes, the LAB Staffing Team and the LAB Staffing Director to achieve optimum deployment of PPPLs across the LAB system:

• Communicate daily with the revevant PA Nodes and the LAB Staffing Director to understand the pyramid situation and needs of the ring-fences
• Being a sparring partner to the Nodes and challenging staffing decision when needed
• Manage “freecap” for PPPLs in the ring-fences and assign them to proposals or other non billable work, in line with agreed business priorities
• Manage ring-fence staffing capacity, validate holidays and flex-time requests, supporte and promote cross office staffing when relevant
• Monitor billabilty in the ring-fences you staff

Understand PPPL needs to assign them to projects overseing that best match with their preferences and career ambitions:

• Attend career development committee meetings for the ring-fences
• Work closely with ring-fence Nodes and CDC to understand the development needs of the PPPLs in the ring-fence, provide input to CDC meetings and help action development needs of the PPPLs
• Meet regulary with the PPPLs in the ring-fences to understand their staffing and development needs. Advise them of current cases, while also understanding their goals preferences and expertise

Establish & maintain the relationship with senior stakeholders in the ring-fence:

• Understand their commercial priorities and client-based specific needs
• Manage the complex staffing escalations

Collect and share the weekly staffing needs across ring-fences you staff:

• Provide guidance to the ring-fences on staffing, understanding their experience, aspirations, and circumstances, while always aiming at balancing between client, team and individual needs. Challenge the request, scope, team setup where needed.
• Update and share the weekly pipeline with the ring-fence staffng team, identify priorities to help staffers make the right trade-offs
• Confirm staffing decisions to ring-fences

Line management of ring-fence staffers:

• Manage day to day staffing operations and individual performance.
• Provide coaching and mentoring to the staffing coordinators
• Maintain accurate and up-to-date information in all people/staffing information systems
• Analyise and report key staffing metrics for LAB, local or PA leadership.
• Lead ad hoc projects as required
• Work more closely with broader People teams to manage exceptional staffing where relevant

What You\’ll Bring

• 5+ years in staffing, in a professional services environment
• Numerate
• Confident in the use of Word and Excel
• Knowledge of PowerPoint (ideal but not essential)
• Experience working with a database (ideal but not essential).

You\’re good at:

• Good understanding of the commercially context
• Technical understanding of the consulting industry and business, managing people resources and the nature of work we do with clients
• A ‘can-do’ attitude to problem-solving, with creative analytical skills and ability to drive decision-making
• Future facing and entrepreneurial thinking with the interpersonal skills to effectively drive change
• Clarity, tact and professionalism in communication, including presenting to and managing daily relationships with both senior stakeholders and peer teams across the BCG landscape
• Managing a set of stakeholders and collaborate with the pipeline team during staffing escalations, given differentiated priorities and the need to balance multiple business or individual trade-offs
• Readiness to work with teams across the different offices, with proven consensus building, leadership and change management skills
• Patience, integrity and sensitivity to listen to and deal with complex or confidential issues, while also independently taking an impartial stand where decisions require it
• Well organized, accurate and able to plan ahead and manage large number of initiatives in parallel
• Readiness to travel to system offices and other BCG offices when needed
• Proficiency in all standard software used at BCG (Excel, Powerpoint, Word, …)

Additional info

This is a one-year fixed-term role to cover maternity leave

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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