Global Offer Senior Manager - MSP Client Council & Innovation

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

You will build and scale a new MSP capability that anchors MSP strategy, innovation, and investment decisions in the priorities of industry leaders and BCG clients. This role is accountable for systematically translating outside‑in client insight into MSP portfolio choices, AI product direction, and the allocation of senior leadership time and capital. You will build the MSP Client Council from the ground up as a flagship, invitation‑only platform for a select group of global commercial leaders (CMOs, CROs, CCOs), designed to shape—not react to—the future of growth in the age of AI. This is not a traditional council or event series. It is a high‑trust, closed‐door peer forum and working platform where senior executives engage on their most critical growth challenges and directly influence MSP’s priorities, innovation agenda, partnership strategy, and investment decisions. You will operate at the intersection of senior industry leaders, clients, MSP leadership, Topic and AI Product teams, and ecosystem partners to ensure innovation is co‑created with clients and directly linked to commercial impact. You will ensure the Council becomes a core MSP engine—systematically connecting senior client insight to concrete decisions on growth, end‑to‑end commercial system transformation (across marketing, sales, pricing, and customer experience), AI‑led innovation, and ecosystem partnerships. This role is designed to expand in scope and influence as the Client Council & Innovation capability matures.

Key activities and responsibilities

• Client Council formation & execution
• Own the vision, design, and evolution of the MSP Client Council(s) as a senior, decision‑shaping platform
• Orchestrate a year‑round engagement model (1:1 dialogues, small‑group interactions, and targeted co‑creation sessions), ensuring continuity beyond flagship moments
• Lead direct engagement with Council members to surface forward‑looking priorities, risks, and unmet needs

• Client‑led innovation, alliances & portfolio shaping
• Shape and activate co‑creation opportunities with clients and ecosystem partners around priority problems
• Position the Council as a launchpad for joint innovation—connecting client needs, MSP IP, and alliance ecosystems into scalable, differentiated solutions
• Translate Client Council insights into clear implications and recommendations for MSP topic priorities, offer development, AI product roadmaps, and innovation investments
• Ensure a direct and measurable link between identified priorities and commercial outcomes
• Selectively translate Council insights into high‑impact external narratives, while preserving confidentiality and exclusivity

• Strategic integration across MSP
• Serve as the central connector between Council insights, MSP practice leadership, strategic alliance partners, and account teams
• Ensure Client Council themes are embedded in MSP planning cycles and flagship moments
• Partner with CCOs and account leadership to activate insights across priority accounts
• Drive visible pull‑through into accounts (e.g., new opportunities, deeper engagement, expanded mandates)

• Institutionalizing client signal
• Capture Council insights and distil recurring themes into clear, decision‑ready implications for MSP leadership
• Build and maintain a shared source of truth on Council‑driven priorities across MSP strategy, portfolio, and AI investment discussions
• Elevate Council input from anecdotal feedback to a structured, trusted input into MSP’s growth, innovation, and investment decisions

You’re Good At

Successful candidates will be comfortable operating in a “start‑up mode” within BCG, navigating multiple stakeholders, and balancing strategic perspective with hands‑on execution. They thrive in ambiguity, adapt to evolving priorities, and proactively support team and project needs. In particular, you will demonstrate the ability to:

• Orchestrate complex agendas, align senior stakeholders, and drive execution in a distributed organization
• Manage and deliver projects efficiently, including hands‑on work (e.g., slide development, structured communication, light analytics)
• Build trust and engage confidently with C‑suite executives and senior BCG leaders in high‑stakes, unstructured settings
• Connect immediate client needs with longer‑term strategic and innovation implications

What You’ll Bring

Education and Experience

• Bachelor’s degree required; advanced degree preferred
• Prior experience at BCG strongly preferred (e.g., Project Leader, Consultant, Senior KT, or BST Manager)
• 8–10 years of relevant work experience (ideally in client‑facing or innovation roles)
• Strong interest in marketing, sales, and pricing topics

Other Skills

• Excellent command of English
• Strong work ethic; service‑oriented, autonomous, and proactive
• Ability to multitask, prioritize, and operate effectively in a fast‑paced, matrixed environment
• Strong written and verbal communication skills
• Strong problem‑solving and analytical capabilities
• Ability to influence senior stakeholders; high credibility and strong interpersonal skills
• Collaborative team player with sound judgment and discretion