Dispensing Store Manager (small store) in Sutton

Are you an experienced retail manager who leads with care, takes pride in helping others, and knows how to bring a team together? At Boots, our smaller Pharmacy stores are at the heart of their communities. Guided by our purpose of “With you. For life.” you’ll support our customers and colleagues through the moments that matter most. You’ll get to know your customers by name and build genuine relationships. Whether they’re picking up everyday essentials or looking for clear, expert healthcare advice, you’ll work with your team to create a destination environment that people trust.

Boots is constantly evolving — bringing new brands, healthcare services and innovations into our stores. You’ll play a key role in bringing these to life in a way that feels relevant and meaningful for your local community. As Store Manager, you’ll lead a close-knit team and create a positive and supportive culture where everyone feels valued, developed and empowered to do their best. You’ll get stuck in on the shop floor, know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability, ensuring outstanding service while driving operational excellence.

If you’re looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day — this could be the perfect opportunity for you.

What you’ll be doing

• As Store Manager, you’ll report into the Area Manager and bring energy, direction and purpose to your store.
• This is a hands‑on leadership role where you’ll get stuck in on the shop floor, supporting your team, working in the dispensary and role‑modeling how great care and strong sales performance go together.
• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance, balancing customer care with commercial goals.
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community.
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice.
• Work in and run a well‑organised and compliant dispensary, where attention to detail really matters.
• Champion the Boots brand and make your store stand out.
• Get to know your people – what motivates them, and what needs to change.
• Coach and support your team—helping them grow in confidence, skills and experience.
• Be bold, try new things and use data and insights to look for ways to improve every day.

What you’ll need to have (our must‑haves)

• Retail management experience and strong commercial awareness.
• NVQ Level 2 in Pharmacy Services (or other UK equivalent).
• Experience working in a UK dispensary.
• Great customer service skills and a passion for delivering care.
• Ability to lead performance and implement strategy in‑store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

It would be great if you also have

• Confidence using new technology and digital tools.
• Experience working in a healthcare environment.

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As Store Manager in a small store, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s moving into a larger, more complex store, becoming Deputy General Manager of one of our flagships, or ultimately progressing into senior leadership roles such as Area Manager, there’s plenty of room to grow at Boots. If pharmacy is your passion, you can build your clinical expertise, train as an Independent Prescriber, or move into Care Services or field roles that influence operations, resourcing, clinical governance and colleague development across multiple stores. There are also opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.

Rewards designed for you

• Boots Retirement Savings Plan.
• Generous employee discount across Boots and partner brands.
• Discretionary annual bonus.
• 38 days annual leave.
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting.
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more.
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Pre‑employment check

This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.