Store Manager

Store Manager

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a diverse team to deliver exceptional customer experiences in an opticians store.
  • Company: Join Boots Opticians, a company committed to inclusivity and diversity in the workplace.
  • Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
  • Why this job: Empower your team, inspire success, and make a real impact on patient care.
  • Qualifications: Experience in team leadership is essential; clinical or optical experience is a plus.
  • Other info: Open to part-time and job share options; reasonable adjustments available for applicants.

The predicted salary is between 28800 - 43200 £ per year.

As an Opticians Store Manager you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge.
About the role
Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and to increase business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to improve patient care and profitability. You will also:

  • Empower your team to nurture customer relationships to deliver sales through service.
  • Inspire your team daily to deliver to target and beyond
  • Create a successful store environment.
  • Work alongside your team to assist customers and find the products and services that best meet their needs, including offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences.
  • Complete our industry-leading ‘Step into Optics’ training programme along to help you to develop your professional and clinical knowledge.

What you’ll need to have
These are the essential skills or experience needed to succeed in this role.

  • Experience leading a team

It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria.

  • Experience working within a clinical or Optical environment
  • Experience leading a team within a customer-facing setting

Our benefits

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What\’s next
If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

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Store Manager employer: The Boots Company PLC

At Boots Opticians, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Store Managers to lead diverse teams in delivering outstanding customer experiences. With access to industry-leading training programmes, flexible benefits, and generous employee discounts, we are committed to fostering professional growth and ensuring our employees feel valued and supported in their roles. Join us in a dynamic environment where your contributions directly impact patient care and business success.
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Contact Detail:

The Boots Company PLC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Store Manager

✨Tip Number 1

Familiarise yourself with the latest trends in the optical industry. Understanding current products and services will not only help you in discussions during interviews but also demonstrate your commitment to providing an exemplary customer experience.

✨Tip Number 2

Network with professionals in the optical field. Attend local events or join online forums related to optics and retail management. Building relationships can provide insights into the role and may even lead to referrals.

✨Tip Number 3

Prepare to discuss your leadership style and how you've successfully empowered teams in the past. Think of specific examples where you inspired your team to achieve targets, as this will resonate well with the hiring managers.

✨Tip Number 4

Research Boots Opticians' values and culture. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're a great fit for their team.

We think you need these skills to ace Store Manager

Leadership Skills
Customer Service Excellence
Team Management
Commercial Awareness
Relationship Building
Sales Strategy Development
Clinical Knowledge in Optics
Problem-Solving Skills
Communication Skills
Empowerment and Motivation
Adaptability
Training and Development
Performance Management
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.

Highlight Leadership Experience: Emphasise your experience in leading a team, especially in customer-facing environments. Provide specific examples of how you have empowered your team and improved customer relationships in previous roles.

Showcase Commercial Knowledge: Demonstrate your understanding of the local community and how it can influence business performance. Include any relevant experiences where you developed external relationships that benefited your previous employers.

Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for providing exemplary customer service and your commitment to fostering an inclusive work environment. Make sure to connect your personal values with those of Boots Opticians.

How to prepare for a job interview at The Boots Company PLC

✨Showcase Your Leadership Skills

As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team in the past, focusing on how you empowered them to achieve targets and improve customer service.

✨Understand the Customer Experience

Familiarise yourself with the importance of customer experience in an optical setting. Be ready to discuss strategies you've implemented to enhance customer relationships and how you can apply similar approaches at Boots Opticians.

✨Highlight Your Commercial Awareness

Since the role involves developing strategies based on local community needs, think about how you can leverage your commercial knowledge. Prepare to discuss how you've previously used market insights to drive business performance.

✨Prepare for Team Collaboration Questions

Collaboration is key in this role. Be prepared to answer questions about how you've worked with diverse teams in the past, particularly in a customer-facing environment, and how you plan to foster a collaborative atmosphere at Boots.

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