At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your career in retail while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 € per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us. You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in Stevenage employer: The Boots Company PLC
Boots is an excellent employer for those seeking a rewarding role as a Customer Advisor in London, offering competitive hourly rates that increase after six months. With a strong focus on employee development through award-winning training and a collaborative work culture, Boots provides generous benefits including a retirement savings plan, flexible benefits, and support for new parents, making it a fantastic place to grow your career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Stevenage
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Boots and their values. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your customer service skills during the interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates.
We think you need these skills to ace Customer Advisor in Stevenage
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. This shows us you’re genuinely interested and have put in the effort!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through. Whether it’s a fun anecdote about a customer interaction or your passion for retail, it helps us get to know you better.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role comes across without overwhelming us with too much information.
Apply Through Our Website:Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and ensuring a smooth shopping experience. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. During the interview, practice active listening and respond thoughtfully to questions. Share examples of how you've successfully interacted with customers in the past, even if it's from previous retail experience or other roles.
✨Emphasise Teamwork
This role requires collaboration with your team. Be ready to discuss times when you've worked well in a team setting. Highlight how you contribute to a positive team dynamic and how you can help create a great shopping experience together.
✨Demonstrate Your Customer-Centric Attitude
The little things matter in customer service! Prepare to talk about how you go above and beyond for customers. Whether it’s remembering a regular's name or suggesting products they might love, showing that you care about customer interactions will set you apart.
