At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, generous discounts, flexible benefits, and award-winning training.
- Other info: Inclusive workplace with great opportunities for growth and development.
- Why this job: Kickstart your career in retail while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us. You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor: Retail Support, Training & Discounts in Salisbury employer: The Boots Company PLC
Boots is an exceptional employer, offering a supportive and inclusive work culture that values diversity and teamwork. With award-winning training and generous employee benefits, including flexible working options and substantial discounts, employees are empowered to grow their careers while enjoying a fulfilling work-life balance in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor: Retail Support, Training & Discounts in Salisbury
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This way, you can show off your knowledge and enthusiasm for the brand, which will definitely impress the hiring team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to shine during the real deal.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Advisor: Retail Support, Training & Discounts in Salisbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick – it helps us get to know you better.
Tailor Your Application:Make sure to tailor your application to the role of Customer Advisor. Highlight any relevant experience or skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experiences and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and ensuring the store runs smoothly. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, think of examples from your past experiences where you've successfully interacted with customers or worked as part of a team. Be ready to discuss how you listen to customer needs and provide tailored advice.
✨Emphasise Teamwork
This position requires collaboration with other team members, so be prepared to talk about your experience working in teams. Share specific instances where you contributed to a positive team dynamic or helped create a great shopping experience for customers.
✨Highlight Your Customer Service Mindset
Even if you don't have extensive experience, demonstrate your understanding of what makes great customer service. Talk about how you believe the little things can make a big difference and share any relevant experiences where you went above and beyond for a customer.
