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- Tasks: Engage with customers, assist in eye-tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a leader in eye care with a commitment to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Develop your skills through hands-on training while making a positive impact on customer experiences.
- Qualifications: Passion for customer care and a desire to learn; retail experience is a plus.
- Other info: Flexible working options available, including job share and reduced hours.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.
You will also be involved in:
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye-tests and pre‑screening activities
- Providing after‑care support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to store manager.
What you’ll need to have:
- Passion for customer care
- Desire to learn
It would be great if you also have:
- Worked in a retail or clinical environment
Our benefits
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and non‑clinical career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What\’s next
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
We are an equal opportunity employer. We welcome employees and job seekers of all backgrounds and are committed to ensuring a diverse workforce. Boots Opticians maintains a safe, inclusive workplace and ensures no discrimination.
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Retail Assistant (Opticians) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Opticians)
✨Tip Number 1
Familiarise yourself with the products and services offered by Boots Opticians. Understanding the different types of eyewear and eye care services will help you engage with customers more effectively and demonstrate your passion for customer care.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to listen actively and respond to customer needs is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the 'Step Into Optics' training programme. Knowing what training and development opportunities are available can show your eagerness to learn and grow within the company during the interview process.
✨Tip Number 4
Network with current or former employees of Boots Opticians if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Retail Assistant (Opticians)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Care Skills: Emphasise your passion for customer care in your application. Provide specific examples of how you've successfully interacted with customers in previous roles, especially in retail or clinical environments.
Highlight Willingness to Learn: Mention your desire to learn and develop within the role. Discuss any relevant training or courses you have undertaken, or express your enthusiasm for the 'Step Into Optics' training programme offered by Boots Opticians.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Boots Company PLC
✨Show Your Passion for Customer Care
As a Retail Assistant, your role revolves around customer interaction. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to listen and understand customer needs.
✨Demonstrate Your Willingness to Learn
The job offers a training programme, so express your eagerness to learn and develop your skills. Mention any previous experiences where you took the initiative to learn something new, especially in a retail or clinical environment.
✨Prepare for Role-Specific Scenarios
Think about common situations you might encounter as a Retail Assistant, such as assisting with eye-tests or handling customer queries about eyewear. Practise how you would respond to these scenarios to show your readiness for the role.
✨Emphasise Teamwork and Communication Skills
You'll be part of a store team, so it's important to demonstrate your ability to work well with others. Share examples of how you've collaborated with colleagues in the past and how you communicate effectively in a team setting.