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- Tasks: Engage with customers, assist in eye-tests, and help find perfect eyewear solutions.
- Company: Boots Opticians is dedicated to inclusivity and personal growth in a supportive environment.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a dynamic team, develop your skills, and make a positive impact on customers' lives.
- Qualifications: Passion for customer care and a desire to learn; retail experience is a plus.
- Other info: Flexible working options available, including job share and reduced hours.
The predicted salary is between 24000 - 33600 ÂŁ per year.
About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution for them – no two days will be the same. Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading “Step Into Optics” training programme. This programme includes both workshop based learning and practical “on the job” experience.
You will also be involved in:
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye‑tests and pre‑screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to store manager.
What you’ll need to have:
- Passion for customer care
- Desire to learn
It would be great if you also have:
- Worked in a retail or clinical environment
Our benefits
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What\’s next
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Retail Assistant (Opticians) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Opticians)
✨Tip Number 1
Familiarise yourself with the products and services offered by Boots Opticians. Understanding the different types of eyewear and eye care services will help you engage with customers more effectively and demonstrate your passion for customer care.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to listen actively and respond to customer needs is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the 'Step Into Optics' training programme. Knowing what training and development opportunities are available can show your eagerness to learn and grow within the company during your interview.
✨Tip Number 4
Network with current or former employees of Boots Opticians if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retail Assistant (Opticians)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Care Skills: Emphasise your passion for customer care in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers in previous roles, especially in retail or clinical environments.
Highlight Willingness to Learn: Mention your desire to learn and develop within the role. Reference the 'Step Into Optics' training programme and express enthusiasm for gaining new knowledge and skills related to optics and eyewear.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Boots Company PLC
✨Show Your Passion for Customer Care
During the interview, make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this role heavily relies on building great relationships with them.
✨Demonstrate Your Willingness to Learn
Highlight your eagerness to learn and grow within the role. Mention how you are excited about the 'Step Into Optics' training programme and how you believe it will enhance your skills in the retail environment.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might encounter as a Retail Assistant, such as assisting with eye-tests or handling customer queries. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, opportunities for career development, or how they support employees in their learning journey.
