At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Opportunities for growth and a chance to be a proud brand ambassador.
- Why this job: Kickstart your career with valuable experience and a supportive team environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 25000 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in the role. Joining us as a Customer Advisor is a great opportunity whether it's your first job and you're looking to gain some valuable experience, or you have retail experience and are looking for a new challenge. This could be the start of a new career with us.
About the role:
- You will work onsite and report to the Assistant or Store Manager.
- Your responsibilities include helping on the tills, advising customers, or working in our back shop.
- Help our customers and put them at ease: listening, answering questions, giving great advice on our products, recommending items and simply offering a basket - the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more information we can give our customers the better.
- Help our stores run smoothly - ensuring the right products are displayed on the shop floor, providing excellent service on our tills, and helping with stock in the stock rooms.
- Work with other team members to provide a great shopping experience, ensuring the store is always clean, presentable and something everyone can be proud of.
- Receive award-winning training accredited by the Institute of Customer Service.
What you'll need to have:
- These are the essential skills or experience needed to succeed in this role.
- Full training is provided for this role, and we are looking for people who excel in a varied environment, work at pace, communicate and listen effectively, enjoy working as part of a team, promote a collaborative team dynamic, understand that the little things make the biggest difference for customer interactions, and desire to be a proud brand ambassador for Boots.
- It would be great if you also have experience providing customer care and delivering great customer service, although this is not essential.
Our benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Customer Advisor in Redhill employer: The Boots Company PLC
At Boots, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer care. With competitive pay rates starting at £13.02 per hour, award-winning training, and generous employee benefits including discounts and enhanced leave policies, we provide ample opportunities for personal and professional growth in the heart of London. Join us to make a meaningful impact while enjoying a fulfilling career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Redhill
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like The Boots Company PLC value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like The Boots Company PLC a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with The Boots Company PLC!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like The Boots Company PLC.
We think you need these skills to ace Customer Advisor in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for The Boots Company PLC!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at The Boots Company PLC
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
