At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive commercial success.
- Company: Join Boots, a leading retailer committed to inclusion and employee wellbeing.
- Benefits: Generous discounts, flexible benefits, and 24/7 wellbeing support.
- Other info: Opportunity for career growth in a supportive and inclusive culture.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in leading Beauty, Healthcare, or Pharmacy teams with strong coaching abilities.
The predicted salary is between 25200 - 30800 £ per year.
- Business Acceleration Lead
- Shift pattern: Weekend and Weekday working - 37.5 Hour Contract
Recruitment Partner
- Laura Bradley - laura. bradley@boots. com
- Need to know
This is an exciting opportunity to join the team as a Business Acceleration Lead, working alongside the Store Leader to drive commercial success, exceptional customer service and strong colleague performance across the store.
You'll be a highly visible presence on the shop floor, spending most of your time supporting colleagues across
Beauty, Healthcare, Wellness and Pharmacy .
Leading by example, you'll inspire teams to deliver outstanding customer and patient care while helping to maximise commercial opportunities.
Using your commercial insight, coaching expertise and passion for service excellence, you'll identify growth opportunities, develop team capability and foster a culture where colleagues feel empowered to perform at their best.
Job Description
As a Business Acceleration Lead, you'll play a pivotal role in enhancing store performance through effective coaching, customer-focused leadership and a strong commercial mindset.
Working closely with the Store Manager, you'll support and develop our beauty crew, health and wellness specialists, and pharmacy teams, ensuring they have the confidence, capability and motivation to deliver exceptional experiences and achieve business objectives.
You'll maintain a strong presence on the shop floor, using performance insights to celebrate success, identify development opportunities and provide timely coaching that drives continuous improvement.
Key responsibilities
You’ll lead and develop our beauty crew, health and wellness specialists, and pharmacy teams, helping them deliver exceptional service and achieve strong commercial results.
By remaining visible and approachable on the shop floor, you'll provide in-the-moment coaching, recognise successes and support colleagues in overcoming challenges.
Using sales and performance data, you'll identify trends, drive targeted action plans and help deliver store objectives.
You’ll also foster an inclusive, high-performing culture and build strong relationships with key stakeholders, sharing best practice and collaborating to support wider business success.
- What you’ll need to have (our must-haves)
- Experience of leading Beauty, Healthcare, Wellness or Pharmacy teams.
- Proven experience of leading, coaching and developing teams to deliver strong customer service and commercial results.
- Excellent communication and coaching skills, with the ability to motivate and inspire colleagues.
- Strong commercial awareness and confidence working with sales data, KPIs and targets of the team.
- A visible, proactive and positive leadership style, with the confidence to lead from the front.
- A genuine passion for delivering exceptional customer and patient care.
- The ability to provide effective feedback and confidently manage challenging performance conversations.
- Strong organisational skills, with the ability to plan, prioritise and work effectively at pace.
- Strong relationship-building skills and the ability to work effectively with a wide range of stakeholders.
- A commitment to inclusion, diversity and creating a positive environment for colleagues.
- A willingness to learn, develop and take on new challenges.
- It would be great if you also have
- Experience of working within a high-volume retail environment.
- Proven success in improving sales performance through customer service and colleague capability.
- Experience of using specific selling or customer service models to improve commercial performance.
- Experience of identifying and developing talent and creating effective development plans.
- Strong knowledge of retail and pharmacy operations and store systems.
- Experience of working with field teams, project teams or other key business stakeholders.
- A passion for developing others and creating a high-performance culture.
- Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brands for you and a family member
- Discretionary annual bonus
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There's lots more in our benefits and discounts, My Boosts - there to give you that little lift in your everyday. Find out more at http://boots. jobs/rewards .
Exclusions may apply; eligible roles only.
Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves.
We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
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Business Acceleration Lead in Oxford employer: The Boots Company PLC
Boots Company PLC is an exceptional employer, offering a dynamic work culture in the heart of Glasgow. With award-winning training and clear pathways for career advancement, employees are empowered to grow within a supportive team environment that values customer service excellence. Join us for a rewarding experience where your contributions directly enhance the shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Acceleration Lead in Oxford
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Business Acceleration Lead in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to The Boots Company PLC:Don’t forget to personalise your application for The Boots Company PLC! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at The Boots Company PLC
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that The Boots Company PLC offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at The Boots Company PLC and contribute positively during your temporary stint.
