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For Companies At a Glance
- Tasks: Assist customers with eyewear solutions and support eye-tests in a dynamic retail environment.
- Company: Join Boots Opticians, a diverse and inclusive team dedicated to customer care.
- Benefits: Enjoy employee discounts, flexible benefits, and career development opportunities.
- Why this job: Make a real difference in customers' lives while learning and growing in optics.
- Qualifications: Passion for customer service and eagerness to learn are essential.
- Other info: Flexible hours available; we welcome all applicants regardless of experience.
The predicted salary is between 20000 - 30000 £ per year.
About the role
As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them – no two days will be the same. Your role within the team as an Optical Assistant will give you lots of opportunities to develop your knowledge through our industry-leading ‘Step Into Optics’ training programme. This programme includes both workshop-based learning and practical ‘on the job’ experience. You will also:
- Order, dispense and collect glasses and contact lenses
- Support with eye-tests and pre-screening activities
- Provide aftercare support through repairs and adjustments
- Complete operational and administrative tasks associated with dispensing prescriptions
- Maintain shop floor standards
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- Passion for customer care
- Enthusiasm for learning and personal development
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
- Experience in a retail or clinical environment
Our benefits
- Boots Retirement Savings Plan
- Discretionary quarterly bonus
- Generous employee discounts
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at Boots jobs rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What’s next
If your application is successful, you\’ll be invited to an in-store interview in the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Optical Assistant employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Get to know the store! Before your interview, pop into the Boots Opticians and familiarise yourself with the layout and products. This shows initiative and gives you a chance to chat with staff, which can help you understand the customer experience better.
✨Tip Number 2
Practice your people skills! As an Optical Assistant, you'll be all about customer care. Role-play with a friend or family member to get comfortable with greeting customers and discussing their needs. The more natural you feel, the better!
✨Tip Number 3
Show your enthusiasm for learning! Boots offers a fantastic training programme, so make sure to express your eagerness to develop your skills during the interview. Share any past experiences where you've picked up new knowledge quickly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, make sure to highlight your enthusiasm for customer service. We want to see how you connect with customers and understand their needs, so share any relevant experiences that showcase your skills in this area.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Optical Assistant role. Mention specific aspects of the job description that excite you and how your background aligns with them. This shows us you’re genuinely interested!
Highlight Your Willingness to Learn: We value personal development, so be sure to mention your eagerness to learn and grow. If you have any previous training or courses related to retail or optics, include those details to show us you’re ready to dive into our ‘Step Into Optics’ programme.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It streamlines the process and ensures we get all the information we need to consider you for the role. Plus, it’s super straightforward!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Familiarise yourself with the basics of optics and eyewear. Brush up on common terms and products you might encounter, as well as the services offered by Boots Opticians. This will show your enthusiasm for the role and help you engage in meaningful conversations during the interview.
✨Customer Care is Key
Prepare to discuss your approach to customer service. Think of examples where you've gone above and beyond for a customer or how you've handled difficult situations. Boots values passion for customer care, so demonstrating your commitment to providing excellent service will set you apart.
✨Show Your Willingness to Learn
Since the role includes a training programme, express your eagerness to learn and develop. Share any past experiences where you’ve taken the initiative to learn something new, whether in retail or another field. This will highlight your enthusiasm for personal development.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training programme, team dynamics, or opportunities for career progression. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.
