At a Glance
- Tasks: Lead national FM and store maintenance operations, ensuring top-notch service delivery.
- Company: Join Boots, a leading brand committed to inclusivity and employee growth.
- Benefits: Enjoy competitive retirement plans, generous discounts, and flexible benefits.
- Other info: Be part of a supportive culture that values your contributions and encourages development.
- Why this job: Make a real impact in a dynamic environment with opportunities for career progression.
- Qualifications: Experience in multi-site operations and strong leadership skills required.
The predicted salary is between 60000 - 75000 € per year.
The National Operations Manager, Store Maintenance is accountable for the end-to-end national delivery of all FM and store maintenance contracts across the estate. The role provides strategic and operational leadership of the maintenance supply chain, ensuring consistent, compliant and high‑performing service delivery that supports store operations, protects assets and delivers value for money at scale. The role leads, coaches and line manages three Contract Managers, setting clear direction, performance expectations and development plans, while acting as the single national escalation and decision point for operational performance, supplier management and complex risk across the maintenance portfolio.
What you’ll be doing
- National Operations & Delivery: Own the national operational delivery of all store maintenance and FM contracts, ensuring alignment to business priorities, operational resilience and customer experience. Set and embed a consistent national operating model for supplier management, performance governance and service delivery across all categories. Act as the national escalation point for critical, persistent or high‑risk operational, contractual or compliance issues. Provide clear national visibility of performance, risks, mitigation plans and outcomes to senior stakeholders.
- Supplier & Contract Management: Hold suppliers to account for contractual performance, commerciality, statutory compliance and service quality at a national level. Lead the national supplier performance framework, including KPIs, service levels, incentives and corrective actions. Sponsor and govern mobilisation and de‑mobilisation of major national contracts, ensuring business continuity and risk mitigation. Drive continuous improvement, innovation and value creation across the supply chain.
- Financial & Commercial Accountability: Accountable for national maintenance spend governance, working closely with Commercial / Cost Management and Procurement teams. Identify, prioritise and deliver material savings and efficiency opportunities at scale, tracking benefits realisation. Support procurement strategies and tender processes, providing operational leadership, evaluation and recommendation at a national level. Approve operational decisions within delegated authority; escalate material commercial or strategic decisions as required.
- Leadership & People Management: Line manage three Contract Managers, setting clear objectives, performance measures and development plans. Provide coaching, technical guidance and leadership to build a high‑performing, engaged and resilient team. Ensure consistent application of standards, processes and behaviours across all categories and managers. Build succession capability and reduce key‑person dependency.
- Stakeholder Management & Influence: Act as the primary operational interface with VP Property / Property Leadership, Regional Heads of Stores and central support teams. Influence cross‑functional stakeholders to balance operational risk, cost, compliance and service outcomes. Represent Store Maintenance Operations in senior forums, providing insight, challenge and recommendations.
What you’ll need to have (our must-haves)
- Significant experience in leading multi‑site, national FM or maintenance operations.
- Proven leadership skills with a track record of building high‑performing teams.
- Strong commercial acumen and experience in budget management.
- Deep understanding of supplier management and contract governance.
- Technical qualification or significant experience in construction management or related fields.
- Strong analytical capability with the ability to interpret complex data and drive insight‑led decisions.
- Confident senior stakeholder influencer, able to operate credibly at Director / VP level.
- Strategic thinker with the ability to translate strategy into executable national plans.
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and progression, supported by a culture that encourages learning and growth.
Rewards designed for you
- Boots Retirement Savings Plan (up to 12% company contribution)
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday and discounted gym memberships.
There’s more in our benefits and discounts, MyBoosts – find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we are committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best. We hope to hear from you soon. Be brilliant with Boots.
National Operations Manager - FM Maintenance in Nottingham employer: The Boots Company PLC
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that fosters personal and professional growth. As the National Operations Manager for Store Maintenance, you will benefit from a comprehensive rewards package, including generous employee discounts, a robust retirement savings plan, and flexible benefits tailored to your needs. Our commitment to your development is reflected in our focus on coaching and leadership, ensuring you thrive in a dynamic environment while making a meaningful impact across our national operations.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Manager - FM Maintenance in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a National Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in FM and maintenance operations. This will help you tailor your responses and show them you’re the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your leadership style and how you’ve built high-performing teams in the past. Use specific examples that highlight your commercial acumen and ability to manage supplier relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Boots and being part of our brilliant team.
We think you need these skills to ace National Operations Manager - FM Maintenance in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the National Operations Manager role. Highlight your leadership experience in multi-site operations and any relevant achievements in FM or maintenance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed supplier relationships and driven operational performance in previous positions.
Showcase Your Analytical Skills:Since the role requires strong analytical capabilities, include instances where you've interpreted complex data to make informed decisions. This will demonstrate your ability to drive insight-led strategies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Make sure you have a solid understanding of FM and maintenance operations. Brush up on your knowledge about supplier management, contract governance, and the specific challenges faced in multi-site operations. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in building high-performing teams. Think about times when you've successfully managed people or projects, and be ready to discuss how you set clear objectives and fostered team development.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions in past roles. Be ready to discuss how you interpret complex data and turn insights into actionable plans, especially in relation to budget management and performance tracking.
✨Engage with Stakeholders
Think about your experience influencing senior stakeholders and managing cross-functional relationships. Prepare to discuss how you've balanced operational risk, cost, and compliance while ensuring service outcomes. This will show that you can operate credibly at the Director/VP level.
