At a Glance
- Tasks: Provide top-notch secretarial support to our clinical team and patients.
- Company: Join Boots, a leading name in healthcare with a supportive culture.
- Benefits: Enjoy flexible benefits, generous discounts, and a great work-life balance.
- Other info: Opportunities for career growth and a commitment to inclusivity.
- Why this job: Be part of a growing team making a real difference in patient care.
- Qualifications: Experience as a medical secretary and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Working Hours: Shift patterns between 08:00-20:00 weekdays, plus every other weekend
- Overview
Our Medical Secretary will be responsible for delivering high-quality secretarial and administrative support to the clinical team and our patients.
You will act as a key point of contact for both patients and clinicians to ensure efficient coordination of patient pathways and contribute to the smooth operation of our synchronous (video based consultations) clinical services.
We are looking for driven, proactive individuals with good problem solving skills to make up the operational backbone of these services.
We have some exciting growth ambitions for this part of our business so it is a great time to join this team.
Key Responsibilities
- Type patient letters, discharge summaries and general correspondence, as dictated by the clinical team.
- Manage the diary of clinicians, including appointments and meeting coordination.
- Open and prioritise all incoming mail and take appropriate action.
- Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.
- Ensure all investigation results are available to clinical staff, signed, acted upon, and filed correctly.
- Maintain and organise medical case notes appropriately.
- Liaise with internal and external teams as needed to coordinate a smooth patient journey.
- Complete back of house admin activities to keep the operations running and contribute to continually improving our processes to drive operational excellence.
- Support colleagues by offering guidance, advice, and assisting with the training of new staff.
- Adhere to confidentiality and data protection policies regarding all patient information.
- What experience you’ll need to have
- Highly desirable to hold experience in a medical secretary role.
- Experience managing diaries and handling medical correspondence.
- Experience working with the public or patients in a professional setting.
- Essential to have previous experience within a healthcare or other highly regulated environment.
- Familiarity with operating complex clinical systems.
- A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves.
We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
- Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, My Boosts - there to give you that little lift in your everyday.
Find out more at boots. jobs/rewards.
- Exclusions may apply (eligible roles only)
- What’s next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
If you have not been successful on this occasion, you’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer.
Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
We hope to hear from you soon. Be brilliant with Boots.
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Medical Secretary, Online Doctor - Boots Digital Health in Nottingham employer: The Boots Company PLC
The Boots Company PLC is an excellent employer, offering a dynamic work environment where Mobile Dispensing Opticians can thrive. With a strong focus on employee growth and development, the company provides comprehensive training opportunities and encourages continuous learning. Additionally, employees enjoy a range of benefits, including a retirement savings plan, bonuses, and generous discounts, all while being part of a supportive team dedicated to delivering exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary, Online Doctor - Boots Digital Health in Nottingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Boots Company PLC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Boots Company PLC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Boots Company PLC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Secretary, Online Doctor - Boots Digital Health in Nottingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Boots Company PLC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Boots Company PLC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Boots Company PLC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Boots Company PLC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Boots Company PLC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
