At a Glance
- Tasks: Lead and enhance user-focused technology services for Boots colleagues.
- Company: Join Boots, a supportive and inclusive employer dedicated to career growth.
- Benefits: Enjoy competitive pay, generous discounts, flexible benefits, and 24/7 support.
- Other info: Dynamic environment with opportunities for professional development and collaboration.
- Why this job: Shape significant tech initiatives and pave your way to leadership roles.
- Qualifications: Strong technical experience in workplace technology and excellent communication skills.
The predicted salary is between 57704 - 70528 £ per year.
As the End User Services Technical Manager, you will play a pivotal role in shaping reliable and user-focused technology services for our colleagues at Boots. Your leadership will ensure that our teams have the necessary tools and support to work effectively, enhancing the overall user experience across our stores, warehouses, and support offices. Collaborating closely with internal teams and third-party suppliers, you will drive improvements and maintain high service standards.
Key responsibilities:
- Lead technical activity across workplace technology services, including devices, applications, and endpoint management.
- Support service performance, incident resolution, and continual improvement across End User Services.
- Collaborate with suppliers and internal teams to ensure safe and consistent delivery of changes.
- Provide technical input into roadmaps, service improvements, audits, and project delivery.
- Translate technical details into clear recommendations for senior stakeholders.
- Champion secure, reliable, and user-friendly services for all colleagues.
- Driving assurances of all 3rd party delivery across the portfolio, ensuring influence where required to achieve the desired outcomes.
What you'll need to have (our must-haves):
- Strong technical experience in End User Computing or workplace technology services.
- Experience with Microsoft 365 and Power Platform.
- Proven experience managing endpoint, device, or application services in a large organisation, specifically with Intune and SCCM.
- Experience contributing to governance, audit activity, or supplier performance reviews.
- Good understanding of IT service management, including incident, problem, change, and service improvement.
- Ability to work with third-party suppliers and hold partners accountable for service quality.
- Excellent communication skills, capable of explaining technical topics to non-technical stakeholders.
It would be great if you also have:
- Knowledge of retail, warehouse, or multi-site technology environments.
- ITIL knowledge or experience in an ITIL-aligned service environment.
Where your brilliance can take you:
At Boots, your career growth is a priority. As the End User Services Technical Manager, you will have the opportunity to lead and influence significant technology initiatives, paving the way for future leadership roles within the organisation. With a commitment to professional development and a supportive environment, you can expect to enhance your skills and advance your career in a dynamic and collaborative setting.
Rewards designed for you:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A bit about us: At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
End User Services Technical Manager in Nottingham employer: The Boots Company PLC
Boots Company PLC is an exceptional employer, offering a dynamic work culture in the heart of Glasgow. With award-winning training and clear pathways for career advancement, employees are empowered to grow within a supportive team environment that values customer service excellence. Join us for a rewarding experience where your contributions directly enhance the shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land End User Services Technical Manager in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Boots Company PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Boots Company PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Boots Company PLC!
✨Direct Apply to The Boots Company PLC
Let's not forget to apply directly through the The Boots Company PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Services Technical Manager in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Boots Company PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Boots Company PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Boots Company PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
